Summary

The Shipping Supervisor develops and coordinates shipping activities thru standardized work instructions. Shipping activities are focused on company targets in order to ensure Customer satisfaction. A main objective is to improve the customer’s delivery performance.

Core Competencies

• Customer Focus
• Communication skills
• Energy and Stress management
• Team Work
• Problem Solving
• Operating Equipment
• Ethics and Integrity
• Analytical
• Negotiation
• Troubleshooting

Job Duties

• Perform trusted link process to download releases on CMS
• Make sure releases has not been duplicated
• Follow up on shipping schedules (weekly & daily)
• Transportation access authorization
• Generates shipping paperwork
• ASN validation
• Paperwork records
• Customer´s tickets respond
• Reports open issues at on shift change
• Order materials, supplies, or equipment
• Prepare documentation for contracts, transactions, or regulatory compliance.
• Package objects for shipping
• Deliver items
• Respond to customer problems or complaints

Requirements

• 3-5 years’ experience in a similar role
• Strong communication skills (both verbal and written).
• Proficiency with database applications and administration systems, specifically Microsoft Office.
• Must be a highly motivated, service and team-oriented individual with an attention to detail.
• Strong analytical ability
• Problem solving skills
• Demonstrated good internal customer service skills