Operations Associate

Howell, MI

JOB SUMMARY

The Operations Associate supports daily business functions across customer service, shipping and receiving, purchasing, and accounting support activities. This role serves as a key liaison between customers, vendors, carriers, and internal production teams to ensure accurate order processing, timely communication, inventory management, and operational efficiency. The ideal candidate is organized, proactive, detail-oriented, and comfortable managing both administrative and operational responsibilities in a fast-paced manufacturing environment. This position reports to the Operations Manager.

DUTIES AND ESSENTIAL JOB FUNCTIONS

• • Serve as the primary point of contact for customers via phone and email
  • Process customer purchase orders accurately and in a timely manner
  • Communicate order status, lead times, and shipping updates to customers
  • Collaborate with production and manufacturing teams to ensure on-time delivery
  • Resolve customer concerns professionally and efficiently
  • Prepare and coordinate outgoing shipments, including documentation and labeling
  • Receive incoming materials and verify accuracy against purchase orders
  • Inspect shipments for damage and communicate discrepancies
  • Maintain accurate inventory records
  • Coordinate with carriers and track shipments as needed
  • Monitor raw material inventory levels and initiate purchase orders to maintain stock levels
  • Communicate with suppliers regarding availability, pricing, and delivery timelines
  • Track open orders and follow up on overdue shipments
  • Maintain organized vendor records and documentation
  • Support cost control and supplier performance tracking
  • Enter invoices, receipts, and financial transactions into accounting systems
  • Assist with accounts payable and accounts receivable processing
  • Maintain accurate and organized financial and operational records
  • Provide general administrative support as needed
  • Follow company safety policies and perform duties in a safe manner
  • Perform other related duties as assigned

REQUIRED QUALIFICATIONS

• • High school diploma or GED required; Associate degree in Business, Accounting, Supply Chain, Logistics, or related field preferred
  • Two or more years of experience in customer service, purchasing, logistics, accounting support, inventory management, or manufacturing administration preferred
  • Strong verbal and written communication skills
  • Strong attention to detail and organizational skills
  • Ability to maintain professionalism and positive working relationships with customers, vendors, and team members
  • Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
  • Experience with ERP, MRP, accounting, or inventory management systems preferred
  • Basic math and analytical skills
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment

SKILLS AND COMPETENCIES

• • Strong problem-solving and analytical skills
  • High attention to detail and accuracy
  • Ability to manage multiple priorities and meet deadlines
  • Effective communication and collaboration skills
  • Self-motivated with the ability to work independently and as part of a team
  • Ability to work cross-functionally with vendors, suppliers, and internal teams
  • Ability to maintain confidentiality and professionalism

SAFETY REQUIREMENTS

• • Ability to sit for extended periods of time
  • Frequent use of hands and fingers for typing and computer work
  • Ability to stand and walk occasionally throughout the workday
  • Ability to lift and carry up to 20 pounds occasionally
  • Ability to push and pull up to 10 pounds occasionally
  • Occasional stooping, bending, and reaching may be required
  • Standard office and manufacturing environment exposure

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