Information Technology Specialist - FT / In-person

Essential Duties; · Working with the rest of the team, the IT Specialist will support many different components and systems such as: o Hardware (laptops, desktops, etc.) o Windows o Office 365 (web and desktop applications) o Software applications used by the agency o Cell phones/Mobile Device Management (MDM) o Copiers/Printers o Network (switches, APs, etc.) o Badge Access Control System o Account creation/support o Server Administration o Conference Room Equipment o Email Security/Administration o Office 365 Administration · Be responsible for monitoring and resolving IT Help Desk requests · Prepare laptops, cellphones, etc. for use/reuse and other equipment deployment tasks · Provide equipment & training for new hires as part of the onboarding process · Projects may include: o New Inventory/ Asset Management System o New IT Support Ticketing System o New/Updated policies and procedures for: § Equipment Refresh Schedule § Electronics Recycling Schedule · Other tasks as assigned