Customer Care/Hospital Liaison

At Binsons, we believe in three things: Better Products, Better Services, Better Livesand we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If youre looking to make a real impact in peoples lives, you're in the right place. The Role: The Hospital Liaison acts as the strategic bridge between the DME provider and hospital clinical teams, facilitating seamless patient transitions to the home by coordinating equipment referrals, verifying medical documentation, and ensuring timely post-discharge deliveries. Schedule: MondayFriday | 8: 30 AM - 5: 00 PM What We're Looking For High School Diploma or equivalent.Previous experience in DME or hospital setting preferred.Familiarity with basic medical terminology and medical insurance processes is a plusExcellent interpersonal and communication skills with a high degree of empathy and patience What Youll Be Doing Work alongside physicians, nurses, and case managers to coordinate Durable Medical Equipment (DME) orders and ensure timely deliveryAssess patient needs and recommend the right DME solutions to support patient careConfirm eligibility and obtain required authorizations before dispensing equipmentEnsure DME orders are entered and handled accurately from start to finishArrange delivery and setup at the hospital or patients homeProvide easy-to-understand guidance on how to use and maintain their equipmentAddress any concerns related to equipment, delivery, or insurance with empathy and efficient Perks & Benefits Competitive payFull benefits: Medical, Dental, Vision & Life InsurancePaid time off + floating holiday401(k) Retirement Savings PlanTraining and growth opportunities