Customer Care Associate/Key Holder

At Binsons, we believe in three things: Better Products, Better Services, Better Livesand we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If youre looking to make a real impact in peoples lives, you're in the right place. The Role: To support patients by assisting with the selection and purchase of medical supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification. Schedule: MondayFriday | 8: 30 AM - 5: 00 PM What We're Looking For High School Diploma or equivalentMinimum 12 years of experience in retail, customer service, or a medical office settingFamiliarity with basic medical terminology and medical insurance processes is a plusExcellent interpersonal and communication skills with a high degree of empathy and patienceSkilled with point-of-sale (POS) systems and inventory software What Youll Be Doing Greet customers, assess their medical equipment needs, and recommend appropriate products.Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.Collect and verify patient demographics, prescriptions, and insurance information.Receive, unpack, build, and stock merchandise.Keep the retail floor clean, organized, and visually appealing to ensure a safe environment for customers with limited mobility.Serve as the trusted Key Holder, independently managing opening and closing procedures, arming/disarming the security system, and securing the facility.Perform cash management duties, including daily register counts, end-of-day reconciliations, and preparing bank deposits. Perks & Benefits Competitive payFull benefits: Medical, Dental, Vision & Life InsurancePaid time off + floating holiday401(k) Retirement Savings PlanTraining and growth opportunities