As a Senior Architect - Value Realization, you are a self-driven individual who helps mitigate downsell risk and ensure the full subscription renewal for customers using products including Tosca, Data Integrity, OSV, LiveCompare, NeoLoad, qTest, and Testim. The individual’s primary focus will be to assist SAP-ran organizations using Tricentis LiveCompare to realize the full value of their purchase, but individual will also be exposed to other Tricentis products that integrate with LiveCompare, such as: Tosca, qTest, and NeoLoad.

Work is non-routine and can be very complex, involving the application of advanced technical/business skills in the data area of specialization. Subject matter expertise in the ERP/SAP space, QE/QA background, and expertise in change impact analysis is necessary.

Responsibilities:

• Analyze implementation projects for test automation– with a focus on LiveCompare
• Refine and adjust customer’s LiveCompare usage strategy, including roadmap, tools, framework & approach. If customer is at-risk of downsell or non-renewal, individual will re-ignite the customer with a value proposition discussion & demonstration.
• Provide Trusted Advisor counseling and Lead the customer to prescriptive outcomes previously established/set by CSM
• Participate in Design and Architectural reviews of proposed testing solutions across project teams
• Work in conjunction with Customer Success, Support, Support Engineering, and Escalation Managers to ensure the customer is oriented and working towards a pre-established goal/outcome (e.g., increase test cycle by X%) within a given timeframe
• Collaborate with Content Marketing to begin laying the groundwork for a data-driven case study that can be published to the Tricentis website and socialized with other customers.
• Effectively troubleshoot questions and issues across the Tricentis platform with customers during WellnessChecks, JumpStarts, and Lunch & Learn best practice sessions.
• Ensure the value the Tricentis platform can provide is articulated consistently to the customer when engaged, while also reminding the customer of the value they have received to-date in relation to pre-established goals/outcomes.
• Document daily activity in Gainsight.

Qualifications:

• 5-7 years hands-on experience with SAP BPCA, Panaya, or LiveCompare with a Bachelor' s degree or equivalent experience.
• Experience with Customer renewals and retention strategy
• Understanding of agile development practices
• Ability to effectively communicate with customers (various stakeholders)
• Customer-centric thinking
• Data modelling proficiencies
• SQL creation and usage
• QA experience with SDLC processes
• Structure and attention to detail
• Communication skills in person and remote

Additional Information

• Competitive salary and bonus
• Variety of career opportunities and a wide range of tasks
• Favorable working atmosphere in a rapidly expanding company
• Personal and professional development
• Cool company events
• Permanent, full-time employment

Tricentis Core Values:

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.

• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, colour, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.

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