Head-Customer Projects & Services (C & SP Segment)

Posted: Friday, 11 July 2025
Valid Thru: Sunday, 10 August 2025
Index Requested on: 07/11/2025 19:23:45
Indexed on: 07/11/2025 19:23:45

Location: Mumbai, MH, , IN

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Schneider Electric is hiring!

Description:

Job Summary:

We are seeking a seasoned and strategic leader to head our Customer Projects & Services (C& SP) segment. This role is responsible for overseeing the end-to-end delivery of customer projects, with a focus on large and complex data center and hyperscaler projects. The ideal candidate will bring extensive experience in managing high-value customer engagements, leading cross-functional teams, and implementing robust project delivery frameworks to ensure service excellence and customer satisfaction.

Key Responsibilities:
  • Project Delivery Leadership:
    Lead the planning, execution, and delivery of customer projects in the C& SP segment, particularly large-scale data center and hyperscaler. Ensure projects are delivered on time, within scope, and within budget.
  • Customer Engagement:
    Serve as a lead customer interface for C & SP segement customers, fostering strong relationships, proactive communication, and effective stakeholder engagement.
  • Project Delivery Excellence:
    Define and implement project delivery standards, best practices, and methodologies to ensure consistent, high-quality outcomes and customer satisfaction.
  • Operational Oversight:
    Manage all aspects of project operations, including resource planning, risk mitigation, cost control, and compliance with contractual and regulatory requirements.
  • Team Leadership:
    Lead and mentor a team of project managers and support staff, with a strong emphasis on EHS (Environment, Health & Safety) and quality standards. Promote a culture of accountability, collaboration, and continuous improvement.
  • Process Optimization:
    Drive continuous improvement in project delivery processes through the adoption of digital tools, automation, and innovative practices.
  • Cross-Functional Collaboration:
    Work closely with Sales, PMO, Tendering, Finance, and Technical teams to ensure seamless project handovers and integrated solution delivery.
  • Reporting & Analytics:
    Provide regular performance updates to senior leadership, including project status, customer satisfaction metrics, and operational KPIs.


Qualifications

Experience & Education Requirements

Education:
  • Bachelor's degree in engineering or a related field.
  • Master's degree (MBA or equivalent) is preferred.
  • Professional certifications such as PMP or PRINCE2 is must and ITIL are advantageous.
  • Certification in data center infrastructure (e.g., CDCP, CDCS) is mandatory.
Experience:
  • Minimum 15 years of experience in customer project delivery.
  • Proven track record in managing large and complex data center projects and multi-regional customer engagements.
  • Strong leadership experience in managing cross-functional and geographically dispersed teams.
  • Expertise in project governance, customer relationship management, and vendor coordination.
Proficiency with project management tools such as MS Project, Primavera, or equivalent platforms.

Schedule: Full-time
Req: 009HBQ

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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