Responsibilities: -

Product range - 3 Ph. UPS systems, STS, ATS, Rack mounted PDU, Netboltz etc.

1)Safety - Be a promotor of safety and deploy safety guidelines on site during work. Use PPE and safety policies . Zero Incident & Zero Accident as a key achievement.

1)Operational Efficiency - Achieve less resolution time of breakdown calls, Attend and resolve BD calls as per agreed SLA of AMC /Warranty customers . Execute Service Project - Do site survey and submit SOW. Execute the Installation and commisioing of UPS. Service project include Modernization of UPS, Lifecycle part replacement like capacitors, Batteries, Installation of LIB racks.

2) BFS KPI - Use BFS tool in salesforce for daily time sheet entry linked to BFS KPI - Adherence, utilization, clocking and productivity.

3 ) NSS - Achieve customer satisfaction and achieve NSS country target. Be promotor of Schneider services.

4) Lead generation and IB tracking - Generate Lead (service business enquiries) from field during site visits for complaints. closely work with service sales person for offer submission and successful lead conversion to order winning.

5) Be a digital ambassador when visit to site or during work. Utilize BFS platform for digitized task, operate and use necessary software on site to complete task.

Qualifications

2 -5 year experience in field of UPS Service Engineer.

Educational Qualification: - Bachelors in Electrical /Electronics Engineering.

Schedule: Full-time
Req: 009B41