Assistant Store Manager

Posted: Tuesday, 07 October 2025
Valid Thru: Thursday, 06 November 2025
Index Requested on: 10/07/2025 14:25:24
Indexed on: 10/07/2025 14:25:24

Location: Mumbai, MH, , IN

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Permanent, a division of Hermes, is hiring!

Description:

Key Responsibilities

1. Store Leadership & Operations
  • Support the Store Manager in overall store management including sales, customer service, operations, product, and team performance.
  • Ensure daily operations are executed according to brand standards: stock management, security, grooming, CRM, after-sales service, and store maintenance.
  • Lead by example on the sales floor to ensure smooth day-to-day operations and support team members as needed.
  • Act as Store-In-Charge when the Store Manager is absent.

2. Sales Performance & Customer Service
  • Drive individual and team sales performance to achieve or exceed targets.
  • Coach and motivate the sales team to deliver an exceptional, personalized customer experience.
  • Lead and implement initiatives to grow and retain a strong client base, including developing VIP clients and acquiring new customers.
  • Support and encourage clienteling initiatives and CRM activities across the team.
  • Stay informed of market trends and provide relevant insights and buying feedback to the Store Manager.
  • Monitor product sell-through to optimize inventory performance and seasonal sell-out (as per FIFO)

3. People Development & Team Management
  • Supervise, coach, and mentor sales staff through regular performance feedback, goal setting, and on-the-job development.
  • Conduct regular floor observations, coaching sessions, and morning briefings.
  • Foster a strong team spirit based on trust, mutual respect, discipline, and brand values.
  • Ensure the team receives regular training in customer service, product knowledge, and selling techniques.
  • Assist in organizing team activities and maintaining team morale, create a positive work environment.
  • Handle basic disciplinary issues and escalate to the Store Manager or HR when necessary.

Requirements & Competencies:
  • Minimum 3-5 years of relevant management experience in luxury retail, fashion, or similar customer-facing industry.
  • Fluent in English.
  • Passionate about fashion, craftsmanship, and luxury service.
  • Strong leadership, interpersonal, and communication skills.
  • High level of professionalism, integrity, and discretion.
  • Proficient in Microsoft Office.
  • Flexibility to work retail hours, including weekends and public holidays.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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