Key Responsibilities

• Develop, write, review, and maintain high-quality technical documentation, including user manuals, online help content, FAQs, and API documentation.

• Create end-to-end training videos, including script writing, video editing, AI-based voice-over generation, and publishing.

• Collaborate with software developers, product managers, and support teams to understand product features and workflows, and translate them into clear, concise, and user-friendly content.

• Conduct research and analysis to simplify complex technical information for diverse end-user audiences.

• Maintain documentation templates and ensure adherence to organizational style guides and documentation standards.

• Review and edit content to ensure grammatical accuracy, clarity, consistency, and technical correctness.

• Assist in the development of training materials, onboarding content, and online help resources.

• Stay current with industry trends, tools, and best practices in technical writing and documentation.

Skills & Qualifications

• Education: Bachelor’s degree in English, Journalism, Communications, Computer Science, or a related discipline.

• Excellent written and verbal communication skills in English.

• Basic understanding of software development concepts and technical terminology (preferred).

• Proficiency in documentation tools such as MS Office, Google Docs, and platforms like Confluence, MadCap Flare, or RoboHelp (preferred).

• Working knowledge of video creation and editing tools such as Camtasia or similar software.

• Strong ability to quickly understand complex technical concepts and present them in a clear, user-friendly manner.

• High attention to detail with the ability to work independently as well as collaboratively within a team.