Technical Customer Care Representative

Posted: Tuesday, 24 March 2026
Valid Thru: Thursday, 23 April 2026
Index Requested on: 03/24/2026 08:38:30
Indexed on: 03/24/2026 08:38:30

Location: Mumbai, MH, , IN

Industry: Advertising and Public Relations
Occupational Category: 43-4051.00 - Office and Administrative Support
Type of Employment: FULL_TIME

Bizmatics India Private Limited is hiring!

Description:

  • Handles the escalated support calls or tickets; may work directly with customers to provide services and help resolve computing problems.
  • Manages bug fixes and software enhancements.
  • Uses discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns.
  • Recognizes issue with code, but escalates to development.
  • Provides technical leadership and training for lower level support specialists.
  • Receives requests for computer technical assistance and problem resolution from company employees.
  • Collects detailed information to categorize request in order to determine method of resolution, and create processes and guides.
  • Exercises sound professional judgment in analysis of problem in order to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem.
  • Directs the activities of lower level technical support analysts to contribute to the overall performance of the help desk operation including internal training and mentoring.
  • Other duties as assigned.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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