Technical Customer Care Representative

Posted: Tuesday, 06 May 2025
Valid Thru: Thursday, 05 June 2025
Index Requested on: 05/06/2025 07:11:37
Indexed on: 05/06/2025 07:11:37

Location: Mumbai, MH, , IN

Industry: Advertising and Public Relations
Occupational Category: 43-4051.00 - Office and Administrative Support
Type of Employment: FULL_TIME

Bizmatics India Private Limited is hiring!

Description:

  • Quickly become a technical Subject Matter Expert (SME) on the Globys suite of products
  • Acknowledge customer issues promptly, process correspondence, and undertake telephone duties
  • Reproduce customer issues, determine workarounds and escalate to tier 2/3 Support as necessary
  • Respond to customer functionality questions and provide informal training
  • Gather supporting data from multiple sources to aid in determining incident Root Cause Analysis (RCA)
  • Drive support queries and tickets to resolution and provide updates internally and externally
  • Engage appropriate cross functional team members (engineers, QA, Operations) with action items
  • Ensure all work is dealt with accurately and followed up daily
  • Create accurate daily shift handoff reports
  • Communicate often with customers—daily updates for all incidents
  • Create metrics reports, presentations, and training materials as requested
  • Cover other team areas or duties as required
  • Achieve departmental objectives and individual targets for call answering and correspondence acknowledgement
  • Achieve and maintain individual targets for productivity, including the creation of FAQs and other documentation
  • Play an active role in the development of new ideas and procedures
  • Maintain and build on the team’s working relationship with other teams and departments to provide excellent service to both internal and external customers
  • Attend regular team meetings and make a positive contribution, ensuring that communication is two-way
  • An intermediate understanding of SQL and relational databases

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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