Key Responsibilities:

• Day-to-Day Management:
  • Oversee A/R related tasks and resources, ensuring that performance standards are met.
  • Monitor and maintain high levels of customer service across the team.
  • Establish clear, measurable objectives for the services team and regularly track performance.
  • Provide coaching and discipline as required to ensure continuous improvement.
• Performance Monitoring & Reporting:
  • Track and analyze departmental statistics and trends to evaluate the overall performance.
  • Provide regular reports to the senior Management Team for weekly status meetings.
  • Offer proactive follow-up, communication, and issue management to resolve concerns and ensure customer satisfaction.
• Contractual and Customer Satisfaction:
  • Ensure contractual obligations are met and a high level of customer satisfaction is maintained.
  • Be the point of escalation for customer A/R issues and work closely with Account Managers regarding dissatisfied clients.
• Process Improvement & New Initiatives:
  • Identify and implement new processes where needed to improve team and department efficiency.
  • Address routine denials or process challenges, providing education to staff and identifying opportunities for Account Managers to discuss with clients.
  • Identify denial trends, document findings, and escalate to Account Managers for review and action.
• Team Development & Communication:
  • Conduct regular staff meetings to address issues, identify training needs, and keep the team updated on changes in payor policies.
  • Schedule weekly/bi-weekly meetings with A/R Team Leads, either in a group setting or one-on-one.
  • Foster a team-oriented environment that encourages collaboration and continuous learning.
• Leadership & Oversight:
  • Supervise team performance, ensuring staff is meeting objectives and delivering high-quality service.
  • Review employee time tracking to ensure accurate logging against the correct customers.
  • Approve weekly timecards, PTO, and Sick/Safe time in Workday.
• Revenue Cycle Management:
  • Manage the billing and posting processes, identifying and escalating any errors to functional area managers for correction.
  • Ensure a thorough understanding of all aspects of revenue cycle management, billing, and collections within the team

Minimum Qualifications:

• Proven 7 to 10 years of work experience in-depth knowledge of revenue cycle management, including billing and collections.
• Proven 3 to 4 years of recent experience in managing a team.
• Ability to analyze performance data, identify trends, and take action to address issues.
• Proven experience in advanced Excel operations, including data cleaning, analysis, and visualisation of complex datasets.
• Experience in dealing with customer issues and escalations, ensuring high levels of satisfaction.
• Strong organizational skills with the ability to plan, schedule, and ensure sufficient team coverage.
• Strong leadership and interpersonal skills with the ability to coach, mentor, and develop team members.

Preferred Skills:

Proven experience working with practice management software such as eClinicalWorks (eCW), Athenahealth, CareTracker, ePic, HealthFusion, and other relevant healthcare platforms for efficient patient data handling, appointment scheduling, billing, and clinical documentation.

• Familiarity with MGMA standards and customer service best practices.
• Experience with WorkDay or similar HR management software.
• Ability to handle multiple priorities and meet deadlines in a fast-paced environment.

Shift timings:

7: oopm IST to 4: 00am IST