Resolv Healthcare, a Harris Revenue Cycle Company, is a leading revenue cycle management solutions provider. We are dedicated to transforming financial performance and the patient experience of healthcare organizations through outstanding technology and service.

Job Summary:

As a Manager of Professional Services, this professional will lead a team of professionals responsible for delivering high-quality implementation, integration, and consulting services. This role also involves managing client engagements, overseeing project delivery, and ensuring client satisfaction. Some travel to client sites may be required for this role.

Shift Timings: 2pm to 11pm IST

Work Mode: Hybrid

Location: Mumbai

Job Responsibilities:

• Lead, mentor, and develop a team of professional services consultants and project managers.

• Oversee the planning, execution, and delivery of multiple client projects simultaneously.

• Monitor the overall performance of the team by tracking and analyzing statistics and trends, providing reporting to the senior Management Team.

• Ensure achievement of clear, measurable objectives for the professional services team, monitor and measure these objectives regularly.

• Develop and implement best practices, standards, and processes to improve the efficiency and effectiveness of the professional services team.

Minimum Requirements:

• 5+ years of experience in a professional services or consulting role for payment posting.

• 2+ years of experience of leadership experience.

• Proven track record of successfully managing multiple software implementation projects.

• Excellent interpersonal and communication skills.

• Ability to build and maintain strong client relationships.

Behavioral Skills:

• Leadership: Inspiring and guiding team members towards common goals.

• Communication: Clearly articulating expectations, providing feedback, and listening actively.

• Time Management: Prioritizing tasks and balancing multiple responsibilities.

• Problem-Solving: Identifying challenges and implementing solutions.

• Adaptability: Being flexible and responsive to change.

• Emotional Intelligence: Understanding and managing emotions, as well as recognizing and influencing the emotions of others.

• Strategic Thinking: Planning for the future and aligning goals with the organization's vision.

• Organization and Delegation: Efficiently allocating resources and distributing tasks.

• Conflict Management: Mediating disagreements and promoting teamwork