Responsibilities:

Provide Tier 1 and Tier 2 support to physicians and clinical staff in the US. Analyze and process the requests via e-mail, support tickets and
inbound calls.
Troubleshooting technical issues and solving them in a timely manner.
Able to handle problems in both standard and unusual situations.
Trouble shoot the errors on the EMR application.
Attend web meetings with vendors and customers during morning US timings to understand the requirements.
Coordinate with internal teams to get resolutions in a timely manner.

Knowledge and skills:

Responsibilities:

Provide Tier 1 and Tier 2 support to physicians and clinical staff in the US. Analyze and process the requests via e-mail, support tickets and
inbound calls.
Troubleshooting technical issues and solving them in a timely manner.
Able to handle problems in both standard and unusual situations.
Trouble shoot the errors on the EMR application.
Attend web meetings with vendors and customers during morning US timings to understand the requirements.
Coordinate with internal teams to get resolutions in a timely manner.

Knowledge and skills:
Hands-on knowledge of SQL and Linux. Understands SFTP, VPN, Webservices, JSON
Good verbal and written communication skills to converse with US clients / vendors Problem solving and analytical
Good understanding and hands-on with Laboratory and Radiology workflow and interfaces.

Additional/Good to have:
Working Knowledge of CCD, APIs, HL7, FHIR

Familiarity of SOAP UI, Postman testing

Qualification and Experience:
Education background: Engineering / Computer Science / Information Technology
At-least 2+ years of technical experience in client services
Working knowledge in US Healthcare Industry
Shift: Rotational US Shift as per roaster
Location: Mumbai (WFH/Remote)