Responsibilities:

• Handles inbound calls from designated client accounts, ensuring a responsive and personalized experience.
• Accurately and thoroughly documents all client interactions within internal systems.
• Reviews assigned client accounts regularly to identify trends and insights, preparing detailed reports that highlight performance metrics, identify areas for improvement, and demonstrate the value Resolv Dental provides. Maintains consistent and proactive communication with clients via scheduled value calls or emails.
• Maintains a working knowledge of software supported by Resolv Dental to confidently address client questions and provide training on company services, processes, and policies.
• Demonstrates a solid understanding of Resolv Dental’s core business model, including the company’s mission, value proposition, and service offerings, to effectively communicate the company’s impact to clients.
• Stays up to date on company policies and procedures to ensure all client interactions are aligned with internal standards and regulatory requirements.
• Collaborates with team members to investigate and resolve client concerns effectively.
• Actively participates in departmental meetings and contributes to team discussions.
• Demonstrates strong communication skills and works collaboratively with colleagues, management, and clients to maintain a positive work environment.
• Adheres strictly to HIPAA guidelines in handling and protecting client information and data.
• Effectively prioritizes and manages multiple responsibilities in a fast-paced environment.
• Engages with third-party vendors or partners as needed on behalf of clients to facilitate issue resolution or coordination.
• Participates in monthly one-on-one meetings with their manager for performance reviews and support.
• Takes initiative in professional development by regularly participating in training sessions to enhance skills and stay informed on best practices.