Key Responsibilities:

• Lead, mentor, and develop a team of Client Success Managers to drive high client satisfaction and retention.
• Develop and implement long-term client success strategies that align with business objectives.
• Utilize advanced communication and negotiation skills to resolve client concerns and enhance relationships.
• Analyze performance metrics related to revenue cycle to identify trends and areas for improvement.
• Support consultative sales initiatives, including upsell and renewal efforts, in collaboration with the sales team.
• Oversee the creation of educational marketing content to support client engagement and success.
• Partner with internal teams, including sales, operations, and marketing, to enhance the client experience.
• Establish best practices for client success management and ensure consistency across the team.
• Drive continuous improvement initiatives by gathering and acting on client feedback.

Skills & Competencies:

• Leadership: Ability to inspire and guide a team to achieve high performance and client satisfaction.
• Strategic Thinking: Strong ability to develop and implement long-term client success plans.
• Consultative Sales Acumen: Experience leading and supporting consultative sales initiatives and upsell opportunities.
• Data Analysis: Proficiency in analyzing revenue cycle metrics to drive client success strategies.
• Advanced Communication & Negotiation: Ability to effectively communicate and negotiate with clients at all levels.
• Content Development: Ability to create educational marketing materials that enhance client engagement.

Requirements:

• Experience: Minimum of 8 years in client success or account management within revenue cycle management, with at least 2 years in a managerial role.
• Proven success in improving client satisfaction and retention rates.
• Experience leading and developing high-performing client success teams.
• Strong track record in supporting consultative sales and upsell opportunities.
• Demonstrated ability to create educational marketing content.