Primary Functions:

1. Monitor and manage outstanding AR accounts, including insurance claims and patient balances.

2. Initiate follow-up actions on unpaid or underpaid claims, including phone calls, emails, and

written correspondence.

3. Resolve issues related to denied or rejected claims by investigating and correcting errors,

obtaining necessary documentation, and resubmitting claims.

4. Verify and update patient insurance information as needed to facilitate correct billing and

Reimbursement.

5. Collaborate with insurance payers and patients to address billing discrepancies and resolve account issues.

6. Maintain accurate and detailed records of all follow-up activities and communications.

7. Work closely with other members of the Revenue Cycle Management team to streamline processes and resolve complex billing issues.