Responsibilities

• Diagnose and resolve complex software problems in the areas of system configuration/setup, product functionality and bugs/enhancements.

• Document issues and customer requests, following standard operating procedures and meeting SLAs.

• Explain and demonstrate system issues to product development teams and convey customer

• Troubleshoot and repair production databases, using sound understanding of relational database concepts such as indexes, foreign keys and triggers to safely perform the

• Develop training content for customers and support team members.

• Mentor junior team members.

• Write and execute Structured Query Language (SQL) code against large databases.

• Working Revenue Cycle Solution, Patient Accounting, and claims.

A successful candidate would possess the following qualities:

• Accountable with strong desire and determination to resolve complex issues with the ability to prioritize and recognize the impact of the issue on patient care.

• Solid analytical, research, and time-management skills with great attention to detail.

• Excellent verbal and written skills interacting with development teams and clients around the globe.

• Self-driven and a fast learner in a demanding environment.

• Strong customer support skills with demonstrated ability to effectively deal with escalated customer concerns.

Qualifications

Academic and Professional Qualifications:

• Bachelor/MBA Finance or master’s degree in commerce or health care admissions and financials.

Mandate Experience

Minimum of 5 years relevant working experience in US accounting/Claims Management

Relevant working experience in Accounts receivable, Account Payable, Fixed Assets, General accounting and handling Banking compliance and claims

Working Arrangements:

• Shift Timings: 6.30 PM - 3.30 AM IST (Fixed Shift)

• Able and willing to work after-hours, on-call and/or holidays