Sr.Systems Engineer

Job Duties and Responsibilities:

• Perform application installations, upgrades, and product maintenance for existing customers.

• Troubleshoot application upgrade issues, perform problem analysis, diagnosis, and remediation—including critical events.

• Create and maintain upgrade documentation and standardized processes.

• Prior knowledge of EHR application support and upgrades and knowledge on Paragon application would be added advantage.

• Build strong, positive relationships with customers and project team members.

• Plan, prioritize, and execute assignments within deadlines.

• Coordinate and ensure compliance with change control policies and processes.

• Handle incidents and service requests, ensuring timely resolution and communication.

• Support deployment of pipelines using GitHub for continuous integration and delivery.

• Participate in rotation shifts, including nighttime and weekend coverage, to support production environments and ensure 24/7 availability.

Knowledge, Skills and Abilities

The following skills or knowledge are beneficial to the success of this role:

• Strong Knowledge and experience with Windows operating systems and IIS administration

• Familiarity with PowerShell and writing scripts to perform application installs / uninstalls.

• Working knowledge of VMWare, Active Directory and networking fundamentals.

• Experience with Azure services, including resource management and monitoring.

• Hands-on experience with Azure DevOps and GitHub Actions for CI/CD workflows.

• Excellent communication skills.

• Strong problem solving skills.

• Well organized, detail oriented, self starter, able to work independently.

• Ability to learn and communicate new technologies effectively.

• Understanding of software and hardware implementation methodologies.

• Ability to identify and recommend best solutions to discovered problems or deficiencies.

Education:

• BA or BS degree in computer science, engineering, information systems/technology, and/or other relevant combination of training and work experience.

• Microsoft AZ-900 Certification is recommended.

Requirements

• Ability to communicate effectively with all levels of staff and management.

• Ability to explain technical concepts to non-technical individuals.

• Willingness to work during nighttime hours for production environments upgrades.

• Minimum of 2 to 3 years of related experience in systems engineering or similar roles.