Schneider Electric has an opportunity for a PC Depot Technician Team Lead at our Rojo Gomez location in Mexico City. This role will have the opportunity to gain exposure to the IT world with real-life initiatives, projects and resume boosting experience within a Fortune 500 company.

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135, 000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate their operations. Help us deliver solutions that advance energy technology, for everyone and at every moment.

Great people make Schneider Electric a great company.

What do you get to do in this position?

The PC Depot team will interact with a wide array of IT support services within North America and perform responsibilities such as:

• Lead PC depot technicians on site at Rojo Gomez location.
• Responsible for Mexico PC depot operations, governance of PC operations by the Canadian "Insight Depot, " and support and oversight to Costa Rica PC operations to meet or exceed PC related KPIs and associated SLAs.
• Manage Depot Processes and PC lifecycle using Service Now ticket management, ServiceNow Configuration Management Database (CMDB) and other IT asset management tools.
• Oversee the entire lifecycle of PCs, starting from receipt from the vendor. Responsibilities include preparation, shipping to designated addresses, PC refresh or replacement, receiving and processing returned assets from users (or business units), and ensuring appropriate disposal or disposition of equipment while maintaining accurate CMDB data throughout.
• Manage physical and logical hardware inventory within the PC Depot and oversee inventory levels at other locations. Provide accurate run-rate data and collaborate in developing PC forecast.
• Load operating system on computers using standard deployment and build procedures.
• Install end user applications and load user profiles using predefined processes.
• Collaborate with technical Staff, asset managers and end users expedite laptop build process.
• Evaluate business needs and recommend solutions in accordance with SE standards.
• Troubleshoot issues/errors, conduct diagnostics, repairs, imaging, and software deployments for desktop and laptop systems.
• Evaluate and implement process and workflow improvements. Provide input and collaborate for depot-specific dashboards.
• Evaluate and process damaged or malfunctioning PC hardware in accordance with contracted warranty or SE chargeback for liability processes.
• Responsible for managing and processing procurement and requisitions for operating costs of the PC depot in COUPA. Responsibilities include Freight costs (FedEx), PC repair parts and services, PC warranty claims, and PC depot operating supplies (boxes, packing material, shipping labels, printers, office supplies, PC preparation supplies, etc.).
• Continuously collaborate with ITAM User Experience and ITAM Sourcing & Asset Management (NAM) team members/managers and NAM Tech Partners and their Managers.

We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

• This job might be for you if you have:
  
  
  • The ability to stay HIGHLY organized while working in a very fast-paced, high volume environment.
  • Demonstrated leadership experience with the ability to coach and develop technicians.
  • Good understanding of current PC based technologies, Microsoft OS, networking essentials and supported applications.
  • Bilingual (Spanish and English) required for vendor management and stakeholder engagement.
  • A 2-year post-high school degree or equivalent.
  • 3+ years' experience or relative education in administration and support of PC computer systems.
  • Working knowledge and experience installing, maintaining and supporting Windows.
  • Possess strong communication, analytical, and problem-solving skills, as demonstrated by leading a team to resolve issues and clearly documenting the solution for both technical and non-technical users.
  • The ability to lift 40lbs.
  
  We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company.

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.