Guest Service Associate

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Compensation: $16 - $18 hourly

Responsibilities

• Bookkeeping: keep accurate records of all hotel guest account information
• Mitigate customer complaints as needed
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

• Ability to manage multiple tasks efficiently, from check-ins to handling inquiries, with a smile.
• Proven track record of resolving guest issues promptly and professionally, enhancing their stay.
• Strong communication skills to liaise effectively with guests and team members alike.
• Familiarity with booking systems and the ability to manage reservations across various platforms.
• Attention to detail in maintaining accurate records and guest account information.
• Ability to work flexible hours, including evenings, weekends, and holidays, to meet guest needs and hotel demands.

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Must have graduated high school, received a GED or equivalent
• Well-versed in taking telephone calls and handling stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

About Belfast Hotel

Belfast is an up-and-coming small city situated on picturesque Penobscot Bay. Retaining its New England feel, it has a vibrant waterfront and a historic downtown. Visitors and locals experience festivals, galleries, great dining, and close proximity to outdoor excursions.

Take a gallery walk, or see one of the many artistic performances that take place throughout the year. As a result, these two properties operate year-round, with summer and autumn being their peak season. The properties themselves are located on Coast Route 1 just north of town.