Marketplace Operations Specialist

Posted: Friday, 04 April 2025
Valid Thru: Sunday, 04 May 2025
Index Requested on: 04/04/2025 13:34:21
Indexed on: 04/04/2025 13:34:21

Location: Chevy Chase, MD, 20815, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

The Knot Worldwide is hiring!

Description:

ABOUT THE ROLE:

The Marketplace Operations Specialist is responsible for supporting end to end onboarding of The Knot's eCommerce marketplace sellers. This role assists in the operational workflows ensuring that products from third-party sellers are successfully listed and sold, all while delivering a positive seller experience.

RESPONSIBILITIES:

  • Marketplace Operations:
    • Execute the start to finish item setup of all products for the site, including but not limited to product imagery, product copy, pricing, and taxonomy
    • Responsible for ensuring product launches on the site on time and with all applicable selling information (Images, Copy, Color Names, Pricing, etc.) and responsible for site QA post-launch
    • Investigate and troubleshoot import issues as they arise, work with suppliers, merchandising and eng teams to correct
    • Supports QA and Data Clean up
    • Support the maintenance of internal documentation such as onboarding dashboards or seller handbooks
  • Performance Tracking & Optimization:
    • Monitor the progress of new seller onboarding, tracking key metrics such as time to launch, assortment template completion, etc.
    • Identify opportunities for process improvement, aiming to enhance the efficiency and experience of seller onboarding
  • Cross-Functional Collaboration:
    • Work closely with Business Development to ensure timely launches and clear communication with sellers

SUCCESSFUL MARKETPLACE OPERATIONS SPECIALIST CANDIDATES HAVE:

  • 2+ years of eCommerce experience preferred
  • Bachelor's Degree required
  • Well organized and well versed in Excel/Google sheets
  • Analytical and data-driven; experience in web analytics preferred
  • Contentful, Magento and or Mirakl experience is a plus
  • Excels in a fast-paced and deadline-driven environment
  • Creative thinker and problem-solver determined to achieve the desired outcome
  • Effective written, verbal and cross-functional collaboration skills

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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