Posted:
Thursday, 22 May 2025
Valid Thru:
Saturday, 21 June 2025
Index Requested on:
05/23/2025 01:27:35
Indexed on:
05/23/2025 01:27:35
Location: Bethesda, MD, 20892, US
Industry:
Technology
Occupational Category:
15-0000.00 - Computer and Mathematics
Type of Employment: FULL_TIME
KeyLogic, LLC is hiring!
Description:
KeyLogic has a new opportunity, for a Service Level Manager. This position can be Hybrid, based out of Bethesda, MD.
Position Summary:
The Service Level Manager is a key personnel position responsible for monitoring and improving customer satisfaction by ensuring OIT technical teams adhere to industry best practices and Service Level Agreements (SLAs). This role involves generating reports, understanding business functions, and collaborating with teams to develop and communicate SLAs.
Position Responsibilities:
Position Requirements:
Required Certifications:
Knowledge, skill, and certification in the use of the latest version of ITIL standards, guidelines, and best practices in supporting IT Service Management Delivery and Support. If not certified, certification must be obtained within 6 months of selection.
*Position is an opportunity for future work, salary level $80, 000 - $150, 000
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
See Job Description
Benefits:
Please see the job description for benefits.