Help Desk Technician I

About the Opportunity The Help Desk Technician I will serve as a first point of contact for technical support, assisting end-users in person, by phone, and electronically with hardware, software, network, and peripheral device issues in an on-site work environment. This entry-level position is well suited for individuals with foundational IT skills and a strong commitment to customer service. Working as part of a collaborative support team, the Help Desk Technician I will help maintain uninterrupted business operations through efficient, consistent, and timely issue resolution. Success in this role looks like resolving user issues accurately and promptly, documenting work thoroughly, and knowing when to escalate.