ESSENTIALS OF THE JOB

• Maintain and cultivate positive customer relationships
• Handle all inquiries/contacts in a professional manner
• Provide price and availability on any standard or specialty items directly to customers
• Work directly with manufacturers to schedule and expedite purchase orders
• Maintain stock material and replenish parts when necessary
• Work directly with sales representatives to resolve issues or complaints from customers
• Take and solicit orders from customers over the phone and via e-mail
• Process orders via order entry system, from stock or by directly sourcing from suppliers
• Expedite orders and maintain contact with customers and suppliers
• Resolve any order problems related to delivery or paperwork issues directly with customers and suppliers
• Follow up on orders to assure critical deliveries
• Work in concert with the outside sales team; funnel leads/opportunities to the sales team
• Resolve product issues or determine product needs over the phone or via e-mail
• Follow all safety procedures, guidelines, and SOPs

NON-ESSENTIAL FUNCTIONS OF THE JOB

Education Requirements:
High school diploma, GED, or equivalent reading and writing skills.

Experience Requirements:
Two to three years' experience in materials management or equivalent education/experience.

Other Essential Knowledge:
Driver's license. Good judgment about people; customer service oriented; ability to deal with vendors. Able to utilize PC and office application software; knowledge of automated shipping and inventory systems.

Contacts:

• Internal: Daily contact with professional and management staff of other departments throughout the organization. Daily contact with Supervisor.
• External: Daily contact with vendors and freight carriers to meet routine delivery and receipt schedules.

Direct Work of Others:
None.

Decision Making:
Use experience and judgment to identify and resolve issues relating to daily operations as well as assisting other departments in resolving problems. Routinely works on special projects of moderate complexity where judgment is required in resolving problems and making recommendations.

Challenges:
Must be responsive to numerous and sometimes conflicting customer requirements in a timely fashion while maintaining a positive customer service attitude. The ability to effectively prioritize daily workloads and special projects is key. Must maintain operations to meet all regulatory requirements.

Working Conditions:

• Physical Demands: 90-95% of time is spent in an office environment using a computer to track and analyze inventory transactions or in file maintenance. The remainder of time is spent standing, kneeling, climbing, lifting, pulling, and moving materials weighing up to 20 pounds and walking up to 300 yards.
• Stressors: Variable, depending upon deliveries at other locations, volume of work, interruptions, and occasional emergency shipments, deliveries, and receipts.

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Accuflow operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3, 000 suppliers and 15, 000 customers, over 90 brand companies, and close to 1, 700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.