Key Responsibilities:

Customer Service & Inside Sales

• Lead the customer service / inside sales team, ensuring high-quality customer engagement from inquiry through order fulfillment
• Oversee order entry, order management, and customer communication regarding pricing, lead times, and delivery status
• Support inside sales activities including quoting, product selection assistance, and order conversion
• Act as an escalation point for customer issues related to pricing, availability, delivery, or technical coordination
• Partner closely with field sales to support account management and growth initiatives

Purchasing & Supplier Management:

• Manage purchasing activities for materials, components, and finished goods
• Develop and maintain strong supplier relationships to ensure competitive pricing, quality, and reliable lead times
• Negotiate supplier agreements, pricing, and delivery schedules
• Monitor supplier performance and implement corrective actions where required

Shipping, Receiving & Inventory:

• Oversee shipping and receiving operations to ensure accurate and timely movement of goods
• Manage inventory levels to support customer demand while optimizing working capital
• Implement best practices for inventory control, cycle counting, and warehouse organization
• Ensure compliance with company procedures and shipping requirements

Planning, Process Improvement & Reporting:

• Align supply chain planning with sales demand, forecasts, and project schedules
• Develop and track KPIs including on-time delivery, order accuracy, inventory turns, and quote-to-order conversion
• Drive continuous improvement initiatives across supply chain and customer-facing processes
• Support ERP and system enhancements related to order management, purchasing, and inventory

Leadership & Cross-Functional Collaboration:

• Lead and develop team members across customer service / inside sales, purchasing, and warehouse operations
• Foster a culture of accountability, customer focus, and continuous improvement
• Collaborate with sales, engineering, quality, and finance to ensure seamless execution

Qualifications:

• Bachelor's degree in Supply Chain Management, Business, Operations, or related field (or equivalent experience)
• 5+ years of experience in supply chain, operations, or customer-facing roles within an industrial or engineered systems environment
• Demonstrated experience leading customer service or inside sales teams
• Strong understanding of procurement, inventory management, and logistics
• Commercial mindset with the ability to balance customer needs, pricing, and operational constraints
• Demonstrated ERP system expertise
• Strong leadership, communication, and problem-solving skills

Preferred Experience:

• Experience in engineered-to-order, project-based, or technical product environments
• Background in life sciences, bioprocessing, fluid handling, or regulated industries
• Experience supporting both inside and field sales organizations

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Accuflow operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3, 000 suppliers and 15, 000 customers, over 90 brand companies, and close to 1, 700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.