Who We Are Looking For

Under the general direction of the Embedded Intelligence Services (EIS) division and the Intelligence Manager, the embedded Intelligence Analyst II will support a multinational company's travel risk management program. The Analyst will work directly with the client, their Manager, and other Crisis24 employees to directly implement and execute tasks related to the client's risk management program. The analyst will preferably be located at Crisis24's Annapolis office, where the role is currently hybrid.

What You Will Work On

• Recognize and respond to crisis situations and initiate proactive action using independent judgment and professional training aligned with client standard operating procedures (SOPs).

• Track and respond to travel reservations to high-risk destinations.

• Track and respond to Crisis24's alerts and world events for client impact on travelers, assets, and operations.

• Conduct employee and traveler safety check-ins.

• Escalate intelligence and impact information to appropriate client stakeholders.

• Using Open-Source Intelligence (OSINT), produce succinct written and oral assessments that include beneficial analysis.

• Understand the client's footprint and interests to anticipate client needs.

• Support and develop client solutions, processes, and protocols.

• Proactively leverage existing Crisis24 resources to address gaps in analyses, assessments, capabilities, and data.

• Assist in producing specific briefings, presentations, communication documents, or policies.

• Maintain client metrics and produce regular reports.

• Suggest potential improvements to the program and SOPs to the EIS Manager.

• Other duties as assigned within the scope of the dedicated client program.

Who You Will Work With

Under the general direction of Crisis24's Intelligence manager, the Intelligence Analyst II will work with the client's employees and EHS team, Crisis24 professionals, and other Crisis24 and client stakeholders. The Analyst will take direction from both Crisis24 management and the client.

What You Will Bring

• 3+ years of experience in intelligence analysis, threat assessment, incident response, security operations, or a related field required
• Bachelor's degree required; Master's degree or equivalent experience is preferred
• Ability to adhere to timelines and deadlines with effective time management skills
• Effective problem-solving and multi-tasking skills. Ability to take initiative, organize, and prioritize work with little supervision
• Strong written and verbal communication skills required; accurate typing skills that require minimal editorial oversight
• Strong customer service skills, especially in person; ability to communicate across varying professional levels
• Intelligence gathering, analysis, and threat assessment experience

• Excellent research, writing, problem-solving, and critical-thinking skills

• Excellent analytical skills, including familiarity with analytical techniques.
• Knowledge of Microsoft Office, especially Word, Excel, and PowerPoint. Knowledge of Google Earth and Maps.
• Interpersonal skills to establish and maintain a positive professional rapport with other analysts and SMEs, as well as client contacts

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.