IT Support Manager
Posted:
Thursday, 06 March 2025
Valid Thru:
Saturday, 05 April 2025
Index Requested on:
03/07/2025 01:25:46
Indexed on:
03/07/2025 01:25:46
Location:
Baltimore, MD, 21201, US
Industry:
Advertising and Public Relations
Occupational Category:
13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME
Chimes International Limited is hiring!
Description:
Location: Baltimore, MD
Salary Range: $72, 000 - $75, 000 (commensurate with experience)Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.
Our vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.
PRIMARY RESPONSIBILITIES: Team Leadership and Development: - Lead, mentor, and provide guidance to the IT Support team to enhance performance and professional growth.
- Foster a collaborative, user-focused work environment that aligns with organizational values.
IT Support Lifecycle Management: - Oversee the IT Support request lifecycle, including ticket routing, processing, user communication, documentation, resolution, and reporting.
- Audit and analyze ticket flow, providing regular insights and reports to the Director of Information Services.
Hardware and Device Management: - Manage imaging, deployment, and provisioning of end-user hardware, including PCs, peripherals, and mobile devices.
- Ensure accurate and consistent inventory management for all end-user hardware.
Process Optimization: - Evaluate and improve existing processes to ensure efficient issue resolution and enhance overall service delivery.
- Recommend and implement enhancements to support lifecycle and inventory management procedures.
Technical Support and Escalation: - Serve as a point of escalation for Tier 1 and Tier 2 support issues.
- Provide technical oversight and support for end-user computing equipment, user account administration, applications, and network connectivity.
System Administration Support: - Assist the Network Engineer with system administration tasks, including patch management, backup administration, and systems monitoring.
Professional Development and Collaboration: - Participate in training sessions, staff meetings, and professional development opportunities.
- Collaborate effectively with staff, supervisors, administrators, community professionals, vendors, and other stakeholders.
Additional Duties: - Undertake other duties, responsibilities, and special projects as assigned.
QUALIFICATIONS: Education: - Vocational or trade school training or equivalent on-the-job experience with current industry-standard hardware and software, particularly Windows-based systems.
Experience: - A minimum of 2 years of experience in an IT support role, providing end-user technical assistance.
- Prior experience in a supervisory or leadership capacity in a similar environment is strongly preferred.
COMPETENCIES: - Strong leadership and interpersonal skills.
- Proficiency in IT support and troubleshooting for hardware, software, and networking.
- Ability to analyze and improve technical processes.
- Effective communication skills, both written and verbal.
- Commitment to delivering excellent customer service and fostering a positive team culture.
NOTE: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience.
What's in it for you? Total Rewards (For Full-Time Employees = > 30 hours/week): - Competitive Pay
- Medical, Dental, and Vision Insurance
- Tuition Reimbursement options
- Flexible Spending Accounts (Health, Dependent, and Transportation)
- Life Insurance
- Disability Insurance
- Paid Time Off
- 403(b) with Employer Match
- Employee Recognition Programs
- Employee Referral Bonus opportunities
- Discounts through "Tickets at Work"
- And More!
Want to learn more?To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https: //chimes.org/Careers.#cmd410
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Please see the job description for required or recommended skills.
Benefits:
Please see the job description for benefits.
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