Baltimore, MD | In-Office | Annual salary (commensurate with experience)Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.Essential FunctionsStrategic & Operational Leadership

• Provides executive leadership and promotes a shared vision focused on quality, operational excellence, innovation, and continuous improvement.
• Implements the Agency's mission, vision, and strategic priorities across all Chimes DC operations.
• Oversees day-to-day and long-term operational performance in alignment with the approved strategic plan.
• Develops, implements, and monitors short- and long-term operational goals and strategic initiatives.

Contract Oversight & Compliance

• Oversees all aspects of government and commercial contracts, including staffing, equipment, supplies, service delivery, and fiscal viability.
• Ensures compliance with all applicable laws, regulations, contract requirements, and Agency policies, including AbilityOne, SourceAmerica, Maryland Works, and other governing entities.
• Ensures compliance with commensurate wage requirements, wage and hour regulations, and Collective Bargaining Agreements (CBAs).
• Maintains current knowledge of custodial, grounds maintenance, total facilities management, and logistics standards, methods, materials, and equipment.

Financial & Performance Management

• Assists in the development of the annual operating budget in collaboration with Finance.
• Operates within approved budgets and ensures financial discipline across all operations.
• Oversees revenue performance and supports accounts receivable management in coordination with Chimes DC Finance.
• Approves expenditures within delegated authority and seeks approval for items outside established limits.
• Evaluates organizational and departmental performance to ensure financial, operational, and mission objectives are achieved.

Quality & Continuous Improvement

• Works collaboratively with Quality leadership to ensure service quality is maintained, enhanced, and compliant with regulatory and contractual standards.
• Implements best practices in quality management, inspection systems, performance metrics, and corrective action processes.
• Utilizes data, assessment tools, and operational audits to drive continuous improvement.

Business Development & External Relations

• Supports new business opportunities in custodial, janitorial, total facilities management, logistics, and other niche markets.
• Represents Chimes DC in interactions with government agencies, the AbilityOne Commission, SourceAmerica, Maryland Works, customers, partners, and community stakeholders.
• Maintains awareness of the competitive landscape, regulatory trends, and emerging opportunities for growth and expansion.

People Leadership & Culture

• Directly supervises, evaluates, and develops assigned leadership and management staff.
• Builds and sustains a positive, inclusive, and respectful workplace culture aligned with Chimes' values.
• Attracts, retains, and motivates high-performing leaders and staff.
• Supports workforce development, training, and leadership development initiatives.
• Contributes to a work environment that is professional, collaborative, enthusiastic, and mission-focused.

Reporting & Governance

• Regularly reports to the Senior Vice President, Strategic Operations & Business Expansion on:
• Progress toward operational and strategic objectives
• Financial performance and risks
• Emerging issues and opportunities
• Initiates and directs the development of new programs and services as needed.

Secondary Functions

• Develops and maintains strong relationships with customers, partners, and community agencies.
• Supports and promotes staff training and professional development programs.
• Builds productive internal and external partnerships to support organizational goals.
• Participates in cross-organizational initiatives and change management efforts.
• Performs other duties, responsibilities, and special projects as assigned.

Education

• Master's degree in Business Administration or a related field from an accredited college or university preferred.
• Knowledge of government contracting practices.
• Knowledge of green cleaning principles and ISSA CIMS certification requirements.
• Knowledge of electronic tracking and performance management systems.
• Knowledge of custodial, grounds maintenance, total facilities management, logistics, and DOD standards.
• Knowledge of SDS, fire and safety, hazard communication, and bloodborne pathogen regulations.

Experience

• Ten (10) or more years of progressive executive or senior management experience, preferably in organizations supporting employment for individuals with disabilities.
• Demonstrated expertise in operational leadership, contract management, and organizational administration.
• Strong financial acumen and experience managing complex, multi-site operations.
• Demonstrated knowledge of federal regulatory and compliance standards.
• Proficiency in business software, data systems, and performance reporting tools.
• Knowledge of government benefits and employment support resources.

Notes:

• At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience

What's in it for you? Total Rewards (For Full-Time Employees = > 30 hours/week):

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Company Match
• Transportation Subsidy
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Want to learn more?To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https: //chimes.org/Careers.#cdc202