POSITION PURPOSE

The Controls Engineer plays a critical role in presale, startup, and ongoing support of control systems across various projects. This position bridges engineering design, field execution, and customer support, ensuring that systems meet all technical, functional, and performance specifications. This role requires a balance of strong technical acumen, excellent communication skills, and the ability to work independently to manage customer expectations and timely resolution to ensure successful outcomes for all stakeholders.

PRINCIPAL ACCOUNTABILITIES

• Lead controls ETOs from pre-sales through commissioning and final handover, ensuring technical and timeline objectives are met.
• Deliver on-site support, including installation, validation, commissioning, troubleshooting, repairs, and customer training for control systems.
• Ensure customer satisfaction through prompt issue resolution, root cause analysis, and effective communication with internal teams.
• Provide pre-commissioning guidance to help customers prepare installations and avoid startup issues.
• Act as the primary point of contact for all assigned field-related controls issues, offering expert technical support and escalation management.
• Liaise with engineering, platform, and field service teams to support control system design, release, and continuous improvement initiatives.
• Evaluate and manage controls-related warranty claims, define corrective actions, and coordinate part orders, technician dispatch, and back charges.
• Verify system installation and performance meet contract requirements, industry standards, and customer expectations.
• Conduct site visits and field tests, assisting contractors and ensuring proper system integration and operation.
• Document and communicate findings from field issues via the Feedback Loop, contributing to manuals, troubleshooting guides, and process improvements.
• Promote continuous improvement by identifying recurring issues and collaborating with cross-functional teams to enhance product quality and reliability.
• Represent the company professionally, building strong customer relationships and ensuring high service standards throughout the project lifecycle.

KNOWLEDGE & SKILLS

• Bachelor’s degree in Engineering, Electronics, or a related technical field.
• 2–3 years of experience in mechanical equipment design or construction, with a preference for experience in commercial/industrial HVAC/R systems.
• Strong electrical background with expertise in motors and controls, including the ability to troubleshoot and integrate control systems within diverse building environments.
• Proven organizational and planning skills with the ability to manage multiple priorities effectively.
• Demonstrated commitment to customer service, quality, and attention to detail.
• Excellent communication skills with the ability to convey complex technical concepts to non-technical audiences.
• Strong interpersonal and influencing skills, with the ability to lead and collaborate across teams and functions.

NATURE & SCOPE

The Control Support Engineer reports to the Regional Engineering Manager. This role will have interactions with all areas and levels within the organization, as well as customers and suppliers. This role does not have direct reports.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and walk up to 50% of the time. Working conditions include those of a normal construction environment, as well as standard hazards associated with installed HVAC equipment and rotating equipment. This position requires occasional lifting of up to 30 lbs, and travel of > 50% of the time domestically with the potential for international travel.

BAC Hiring Compensation Range $59, 500- $102, 000

BAC offers a comprehensive benefits package to include medical, dental, vision, paid time off, 401k, employee stock ownership plan, and more. Please see additional details on the BAC website at www.Baltimoreaircoil.com.

BAC Employees are eligible to participate in an annual bonus incentive program.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.