A fantastic opportunity for a Director of Rooms to join us at Kimpton Clocktower!

If you are a Director of Rooms in a similar property, or a Hotel/Operations manager who is ready to take their next step in their career and step into a larger operation, this might be the role for you!

You will earn a competitive salary – depending on experience, plus a potential earning of 20% annual bonus upon reaching targets.

At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it’s why you’ll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests!!

Check out our Instagram page @kimptonclocktower!

Kimpton Clocktower is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it Stay Human. What more could you ask? It’s not just the humans who feel this, we extend this to all our furry friends, because our heartfelt connection does not end with humans!

Working at Kimpton is not just about working and it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.

Our passion is YOU…come as you are!

Here, you will have space to:

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

As an integral role within the business, the Director of Rooms will lead all aspects of the Rooms Division to ensure the daily operation of the hotel, provides a high level of guest service executing the strategic plans and goals. As an active member of the hotel Leadership Team, while reporting to the GM, you will lead the Front Office and Housekeeping teams with a strong focus on setting high standards and delivering excellent customer service.

Our Director of Rooms will ensure that Room Division operations are run in a smooth, efficient manner in line with guest expectations to ensure customer satisfaction and be accountable for overall compliance & performance of the teams including guest experience, workforce planning (including rostering) and departmental service delivery.

To succeed as a Director of Rooms, you will need:

• To have managed one or more hotel departments for 5+ years in a similar environment
• Leadership experience of or within a large team
• Proven track record with success at training and implementation of process and audit
• Thorough knowledge of statutory regulations ensuring the business is always operated within the law.
• Good understanding of systems to support driving results – Opera, Delphi

Our Director of Rooms enjoys a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities!
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Meals whilst on duty
• 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every employee company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15, 000 stores – all the way from retail to cinema
• Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as a Director of Rooms!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.