Guest Service Associate

Posted: Monday, 23 March 2026
Valid Thru: Wednesday, 22 April 2026
Index Requested on: 03/23/2026 07:55:14
Indexed on: 03/23/2026 07:55:14

Location: Rockport, MA, 01966, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

The Cove at Rockport is hiring!

Description:

Front Desk Associate
Position Summary
The Front Desk Associate is the first point of contact for guests and plays a key role in creating a welcoming, personalized experience. In a 21-room boutique hotel, this role requires attention to detail, strong communication skills, and the ability to multitask while maintaining a warm and professional atmosphere.
Key Responsibilities
Guest Services
  • Greet guests warmly upon arrival and provide a personalized check-in/check-out experience
  • Handle reservations, cancellations, and room assignments efficiently
  • Respond promptly to guest inquiries, requests, and concerns
  • Provide recommendations for local dining, attractions, and services
  • Anticipate guest needs to enhance their stay
Operations
  • Manage the front desk during assigned shifts (often independently due to small property size)
  • Answer phone calls, emails, and booking inquiries
  • Process payments, maintain accurate records, and balance cash/transactions
  • Coordinate with housekeeping to ensure room readiness and cleanliness
  • Monitor lobby and common areas to maintain a welcoming environment
Administrative Duties
  • Maintain reservation systems and guest profiles
  • Prepare daily reports (occupancy, arrivals/departures, revenue summaries)
  • Assist with inventory tracking (supplies, guest amenities)
Problem Resolution
  • Address and resolve guest complaints professionally and efficiently
  • Handle unexpected situations calmly (over bookings, maintenance issues, etc.)
Qualifications
  • High school diploma or equivalent (hospitality experience preferred)
  • Strong interpersonal and communication skills
  • Ability to multitask, work independently yet be part of the bigger team
  • Basic computer skills (hotel PMS systems a plus)
  • Understanding hotel tech (messaging, TV, door locks)
  • Flexible schedule, including evenings, weekends, and holidays
Key Traits for Success
  • Friendly, polished, and guest-focused demeanor
  • Strong attention to detail
  • Proactive and resourceful mindset
  • Ability to create a personalized, memorable guest experience
Work Environment
  • Small team setting with close collaboration across departments
  • More personalized guest interaction compared to large hotels
  • May require handling multiple roles during a shift

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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