Guest Service Associate

Join the Opening Team of Salem's Newest Boutique Hotel

We are seeking a warm, polished, and service-driven Full-timeFront Desk Associate to join the opening team of a brand-new boutique hotel in the heart of Salem, MA. This is an exciting opportunity to be part of something special from day one — helping to shape the guest experience and establish our hotel as a standout destination.

Our ideal candidate is welcoming, detail-oriented, and thrives in a fast-paced hospitality environment. Weekend availability is required.

Key Responsibilities:

• Greet guests with professionalism and genuine hospitality
• Manage check-in and check-out processes efficiently and accurately
• Handle reservations, room assignments, and guest requests
• Provide knowledgeable recommendations about Salem attractions, dining, and events
• Respond promptly to guest inquiries and resolve concerns with grace
• Maintain accurate records and handle payments securely
• Collaborate with housekeeping and management to ensure seamless operations

Qualifications:

• Previous front desk, hospitality, or customer service experience preferred
• Strong verbal and written communication skills
• Excellent typing skills with the ability to compose professional emails and guest correspondence clearly and efficiently
• High attention to detail in written communication and reservation accuracy
• Ability to multitask and remain composed under pressure
• Proficiency with computers and reservation systems (experience with hotel PMS a plus)
• Flexible schedule with required weekend and holiday availability
• Professional presentation and positive attitude

If you are passionate about hospitality and excited about contributing to a unique guest experience in historic Salem, we would love to hear from you.

Pay: $18.50 - $19.50 per hour