Subject Matter Expert - Community Services Trainer

The Community Services Programs at Tempus Unlimited support individuals with disabilities in achieving independence, community participation, employment and personal goals through person-centered services.

The Community Services Trainer will work in a collaborative, matrixed environment with program leaders and subject matter experts to ensure employees have the knowledge, skills and resources necessary to deliver high quality services while supporting organizational goals and compliance requirements.

Essential Functions

• Collaborate with subject matter experts and leadership to identify performance gaps and learning needs.
• Design, develop and maintain engaging learning materials using adult learning principles and instructional design methodologies.
• Define measurable learning objectives and assessments.
• Create instructor-led, virtual and eLearning modules, job aids, guides, manuals, videos, and other learning resources.
• Facilitates engaging virtual, in-person, and blended trainings utilizing a variety of learning methodologies including group discussions, lectures, simulations, and videos.
• Maintain accurate training records and attendance documentation.
• Ensure all learning materials are accurate, current, accessible, and aligned with agency policies and procedures.
• Collaborate with subject matter experts to translate technical and program-specific information into learner-centered content.
• Monitor training effectiveness through assessments learner feedback, observations and learner feedback.
• Maintains knowledge of industry trends, adult learning practices, and Community Services regulations.
• Performs other related duties as needed.

Competencies

• Exceptional facilitation, presentation, and communication skills.
• Positive and collaborative attitude.
• Ability to build relationships with stakeholders at all organizational levels.
• Excellent organizational skills, and high attention to details and commitment to quality
• Strong analytical and problem-solving capabilities.
• Ability to take proactive approach and take initiative is preferred.
• Excellent time management skills with a proven ability to meet deadlines and multitask
• Experience with Microsoft Office Suite, Teams, Zoom, Google Meets, and Webex.
• Exemplifies the desired culture and philosophies of the organization.
• Comfortable working with individuals with disabilities.

Education and Experience

• Bachelor’s degree in Human Resources, Training and Development, Facilitation, Instructional Design Certification or related field preferred. High school diploma or equivalent required.
• At least three years of corporate training experience in design, creation, and assessment in both technical and professional trainings required.
• Instructional design experience with eLearning tools such as Articulate Storyline 360, Rise, Vyond, LMS or other related platforms required.
• Adult Learning Theory knowledge or certification required.
• Experience in Human Services, Disability Services, or Nonprofit organization preferred.
• CPR and First Aid training certification preferred

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and scanners.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands and fingers and also must be able to reach with hands and arms. Must be able to lift up to 15 pounds at times.

Travel

Travel is required for this position within Massachusetts.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.