The MD, Chief of Staff for the Head of North America reports to the Unit Head and plays a critical role in the daily management of any and all administrative aspects of the organization s/he supports. S/he also manages the Chief of Staff for the North America Client Portfolio Leads to execute against their strategic and tactical initiatives. S/he acts as the central point of contact for business management across the North America organization, providing management support, and is responsible for engaging all business management functions for daily execution and delivery.

S/he ensures strategic alignment and consistency of messaging within the unit and coordinates with other Chief of Staff or CAO functions (e.g. IS, COO) to ensure connection with the governance and admin processes of the wider organization.

Primary Responsibilities

• Acts as representative / proxy for the Unit Head on necessary committees
• Manages key strategic messaging to all partners (e.g. board of directors, board committees, clients, rating agencies, employees, etc.), in conjunction with Internal Communication partners
• Manages the expense saving initiatives and the headcount budget and approval process in coordination with the CAO central teams
• Manages the administration, scheduling, and content coordination / creation for all standard senior executive forums for which the Unit Head is the lead or chair
• Manages strategic, tactical, and ad-hoc projects (e.g. business strategy, transformation, and cross-functional initiatives)
• Builds strong relationships across the Executive Leadership team and their leads to drive an array of efforts
• Partners closely with Unit Head's Executive Assistant - Ensures that requested meetings are booked, follow-ups are closed out, and ad-hoc items are addressed in a timely manner (in addition to other standard, regular meetings)
• Supports the completion of performance review processes (e.g. EVP Scorecards, EVP/MC Self-Assessment, snapshots, etc.)
• Works with Business Head and Finance to manage the mid-year forecast and/or budget processes for their respective division as well as team capacity and resource allocation/staffing and resource pipelines
• Develops or manages the global footprint strategy for their respective division
• Directs the workforce development needs of their division including training and engagement

Skills & Qualifications

• Minimum 10-15 years relevant business experience; BU experience with similar CAO, Chief of Staff or strategy function
• Master's and/or Bachelor's degree in business administration or similar field
• Significant experience in Excel and Powerpoint
• Experience dealing with financial and workforce data and driving strategy around this data
• Strong project management, quantitative and qualitative problem-solving skills
• Strong communication skills with the ability to clearly articulate ideas, both written and oral to all levels of an organization
• Possess the ability to create executive and board level material. Requires synthesizing and summarizing of complicated content.
• Business acumen - ability to pre-empt questions and sense-check the facts and be able to display a general business knowledge across all business lines.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.