Join Our Team at TileBar - Showroom Sales Representative (3rd Ave, Burlington, MA Showroom)

Are you passionate about design, customer experience, and closing a great sale? TileBar is growing, and we're looking for an enthusiastic, service-oriented Showroom Sales Representative to join our brand-new 3rd Ave Burlington, MA showroom.

In this dynamic, client-facing role, you'll work with a wide range of customers—from homeowners and designers to contractors and installers—providing expert guidance, personalized consultations, and curated product recommendations. You'll be part of a collaborative team and a fast-growing company that values creativity, customer satisfaction, and exceptional service.
What You'll Do

As a key member of our showroom team, your responsibilities will include:

• Customer Engagement: Serve as the go-to expert for clients, delivering thoughtful service and timely support from start to finish.
• Design & Consultation: Help clients bring their vision to life by creating custom room packages and recommending products tailored to their needs.
• Product Expertise: Stay up-to-date on TileBar's product lines, industry trends, and design solutions to ensure confident, informed recommendations.
• Sales & Order Management: Own the full sales cycle—including quoting, processing orders, and managing CRM records—while ensuring smooth fulfillment and delivery.
• Team Collaboration: Partner with internal teams to maintain brand standards, resolve order issues, and provide a seamless customer experience.
• Relationship Building: Cultivate long-term client relationships that drive satisfaction, loyalty, and repeat business.
• Brand Representation: Embody TileBar's commitment to excellence in every interaction, upholding our values, image, and customer-first culture.

✅ What You Bring

Experience & Education

• High School diploma required; Bachelor's degree preferred.
• 3-5 years of sales or customer service experience, ideally in a retail, design, or luxury sales setting.
• Industry knowledge in tile, stone, furniture, textiles, or building materials is a strong plus.

Sales & Customer Focus

• Proven ability to meet/exceed sales targets using a consultative, relationship-driven approach.
• Strong communication skills and a passion for helping clients navigate product and design decisions.
• Confidence in building rapport with a diverse clientele.

Product & Industry Knowledge

• Familiarity with tile and flooring products is ideal (but not required—we'll train the right candidate).
• A genuine interest in design, trends, and materials.

Technical & Operational Proficiency

• Comfortable using tools like Microsoft Office (Excel, Word, Outlook, etc.).
• Experience with CRM platforms such as Salesforce, SalesPad, or Magento is a plus.
• Strong problem-solving skills and attention to detail for quoting and order processing.

Team & Time Management

• Effective multitasker who thrives in a fast-paced showroom environment.
• A collaborative team player with a proactive and positive attitude.

Other Requirements

• Flexibility to work retail hours, including weekends and some evenings or special events.
• Ability to lift up to 25 lbs. for product samples and showroom setup.
• Occasional travel for training, events, or new showroom openings.

What We Offer

• Competitive base salary + commission
• Comprehensive benefits package
• Generous paid time off
• Employee discounts, referral bonuses, and wellness perks
• The opportunity to grow with a fast-moving, design-driven company

Ready to be the face of design innovation in Burlington?
Apply now and bring your passion for people, products, and design to TileBar.