Wheelchair Agent/Coordinator - Boston Logan International Airport - Part Time

$19.50 - $20 / hour

In addition, this position is eligible for $5 a month paid for monthly cellular phone allowance.

**Ideal candidate will be able to work a flexible schedule**

Weekly hours will average 20 – 30 hours a week

Availability must include weekends and holidays

Multiple positions available!

BENEFITS for Part-Time Hires

Smarte Carte Inc. offers for part-time employees Company Paid Sick Time, Matching 401k, Overtime and Holiday Overtime.

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

Ensure the safe transporting of passengers with mobility issues using a wheelchair. Wheelchair Agents/Coordinators are required to be attentive to passenger needs and possess the ability to communicate clearly and concisely.

KEY RESPONSIBILITIES

Wheelchair Agent:

• Responsible for transporting arriving and departing wheelchair passengers to terminals gates and other areas across the airport.
• Assist passengers with transport of luggage.
• Conduct daily inspections of wheelchairs for necessary repairs and maintenance.
• Ensure completion of required wheelchair or incident reports.
• Follow proper safety requirements when transporting and assisting passengers in and out of wheelchair.
• Provide exceptional customer service and greet passengers in a welcoming and friendly manner.
• Follow airport security regulations; display required security badge.
• Assist with luggage carts as needed.
• Additional duties as assigned by management.

Wheelchair Coordinator:

• Coordinate and schedule wheelchair transportation requests for passengers.
• Ensure timely arrival and departure of Wheelchair Agents for scheduled requests.
• Assign wheelchair requests though software to Wheelchair Agents.
• Ensure enough wheelchairs are staged beforehand for arriving and/or departing flights.
• Ensure that Wheelchairs Agents are equipped with all necessary information, including client-specific needs (e.g., wheelchair types, medical requirements).
• Monitor Wheelchair Agents status and communicate any delays or changes to passengers.
• Communicate with Wheelchair Agents regarding assignments.
• Report of any damaged wheelchairs to management at beginning, during and end of shift.
• Communicate to management on any operational changes (e.g., flight delays, ticket counter changes)
• Ensure that all Wheelchairs are compliant with safety regulations.
• Adhere to state, federal, and company regulations regarding accessibility and safety.
• Monitor that Wheelchair Agents follow the proper procedures for loading, unloading, and securing passengers in wheelchairs
• Additional duties as assigned by management.

SKILLS

• Friendly, compassionate, and attentive to the needs of passengers.
• Ability to communicate clearly, respectfully and professionally with passengers and other staff members.
• Strong teamwork and coordination abilities.
• Maintain a positive attitude and professionalism in high pressure situations.
• Able to assess and monitor passengers’ comfort and safety during transport.
• Capable of identifying any potential safety issues with the wheelchair.
• Ability to handle difficult or emergency situations with calm and professionalism.
• Managing one's own time.
• Technologically adept and receptive to learn computer-based reporting tools.
• Maintains an enthusiastic and positive "Can Do" attitude, that fosters teamwork and unity.
• Capable of focusing on the “Big Picture” rather than immediate short-term effects.
• Ability to apply the appropriate level of workplace flexibility.
• High degree of integrity and self-discipline.
• Good problem-solving and conflict-resolution skills
• Strong organizational and multitasking skills
• Proficiency with dispatch software a plus

QUALIFICATIONS

• Able to lift up to 75 lbs and push wheelchair passenger weighing up to 300lbs.
• Skilled in navigating wheelchairs over various surfaces, including inclines, and in in crowded or confined spaces.
• Ability to transfer wheelchair passengers to and from airplane seat.
• Computer and Smart Phone proficient.
• Capable of standing for extended periods.
• Must be at least 18 years of age.
• Excellent customer service and verbal communication skills.
• Ability to complete all required training including airport compliance

CERTIFICATIONS/LICENSES

• Ability to get an airport badge required
  

PHYSICAL REQUIREMENTS

• Lift and carry 75 lbs
• Push/Pull 75 – 300 pounds
• Walk and stand for duration of shift
• Work in seasonal weather conditions out of doors

Experience

• Ability to complete all required training including airport compliance
• Maintain a positive attitude and professionalism in high pressure situations
• Computer and Smart Phone proficient.

Licenses & Certifications

• Airport Badge

Skills

• Troubleshooting
• Flexibility
• Time Management
• Decision Making
• Computer
• Customer Service
• Communication
• Problem Solving
• Prioritizing
• Conflict Resolution
• Cleaning

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group

• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.