Supervisor - Full-Time – BOS Boston Logan International Airport

$23 - $25 / hour

Must include weekends and holidays as needed

BENEFITS

Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

Ensure daily operational performance goals are met by providing direct/tactical leadership for the labor force in the passenger terminal areas through service, maintenance, collections, and communication, to improve productivity, vend quality, and customer experience.

KEY RESPONSIBILITIES

• Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads
• Maintain a safe working environment by monitoring safety procedures and equipment.
• Responsible for fixing and maintaining cart management units.
• Able to perform equipment inventories and report such on a computer-based system.
• Able to move and reassemble units as needed.
• Using manual and computerized diagnostic methods to identify potential problems
• Perform the same Cart Associate work duties as those supervised, including but limited to:
  • collect and transport carts to ensure carts are available for customer use;
  • provide customer service to airport passengers;
  • light cleaning of carts and rental equipment;
• Collaborate with workers and managers to solve work-related problems.
• Review work throughout the work process and at completion to ensure that it has been performed properly.
• Explain regulations, policies, or procedures
• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
• Maintain excellent communication and cooperation with employees, facility management, airline management and other government officials (CBP, TSA, FBI, etc.)
• Inspect equipment; carts, CMU’s, Cushman’s, etc., perform emergency maintenance or take equipment out of service, report maintenance needs
• Assist with collections, counting/recording money, documenting meter readings
• Assess training needs of staff and arrange for or provide appropriate instruction
• Other duties as assigned

SKILLS

• Motivating, developing, and directing employees, identifying the best employees for the job.
• Mechanical skills and knowledge of mechanical systems.
• Troubleshooting skills.
• Managing one's own time and the time of others.
• Technologically adept and receptive to learn computer-based reporting tools.
• Maintains an enthusiastic and positive "Can Do" attitude, that fosters teamwork and unity.
• Ability to stay poised and professional in high pressure situations.
• Capable of focusing on the “Big Picture” rather than immediate short-term effects.
• Ability to apply the appropriate level of workplace flexibility.
• Receptive to criticism and feedback from your team in order to improve the operation.
• High degree of integrity and self-discipline
• Ability to effectively analyze data and problem solve situations based on available information.
• Capable of teaching others to perform specific tasks; selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Strong interpersonal & communication skills
• Running, maneuvering, navigating, or driving vehicles or mechanizing equipment.

EXPERIENCE

• Proven leadership skills; previous supervisor experience preferred
• Cash control experience preferred
• General knowledge of vended service products preferred

QUALIFICATIONS

• Computer and Smart Phone proficient
• Excellent customer service
• Effective verbal communication skills

PHYSICIAL REQUIREMENTS

• Lift 40lbs
• Push/pull 75lbs
• Walk & stand for duration of shift

EDUCATION

• High School Diploma or equivalent

CERTIFICATIONS/LICENSES

• Airport Badge is required
• Drivers License is required

Experience

• Running, maneuvering, navigating, or driving vehicles or mechanizing equipment
• Mechanical skills and knowledge of mechanical systems

• Cash Control experience
• Supervisor experience and leadership skills

Education

• High School or better

Licenses & Certifications

• Airport Badge
• Drivers License

Skills

• Conflict Resolution
• Coaching
• Flexibility
• Cleaning
• Attention to detail
• Computer
• Time Management
• Scheduling
• Problem Solving
• Prioritizing
• Decision Making
• People Management
• Communication
• Customer Service

• Data Analysis

Behaviors

• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them

• Enthusiastic: Shows intense and eager enjoyment and interest

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.