Porter Service - Boston Logan International Airport - Part Time

$18 - $19 / hour

In addition, this position is eligible for $5 a month paid for monthly cellular phone allowance.

**Multiple positions available**

**Ideal candidate will be able to work a flexible schedule**

Weekly hours will average 20 – 30 hours a week

Availability must include weekends and holidays

BENEFITS for Part-Time Hires

Smarte Carte Inc. offers for part-time employees Company Paid Sick Time, Matching 401k, Overtime and Holiday Overtime.

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.

BASIC JOB FUNCTION

Ensure daily operational performance goals are met by providing direct / tactical the labor force in the passenger terminal areas through service, maintenance, collections, and communication, to improve productivity, and the customer experience.

KEY RESPONSIBILITIES

• Greet passengers and offer assistance with luggage at entrances, check-in counters, baggage claims and drop-off areas.
• Load, unload, and transport luggage using carts.
• Ensure luggage is handled safely and delivered to the correct location.
• Report any lost, damaged or suspicious luggage immediately.
• Assist passengers with specials needs, including the elderly or disabled.
• Provide directions and information about airport facilities, gates and services.
• Check airport monitors to ensure flight is on time and/or delayed.
• Maintain communications with operations and management team.
• Comply with airport security and safety regulations.
• Additional duties as assigned by management.

SKILLS

• Motivating, developing, and coordinating with other employees.
• Managing one's own time.
• Technologically adept and receptive to learn computer-based reporting tools.
• Maintains an enthusiastic and positive "Can Do" attitude, that fosters teamwork and unity.
• Ability to stay poised and professional in high pressure situations.
• Capable of focusing on the “Big Picture” rather than immediate short-term effects.
• Willingness to work flexible hours, including weekends and holidays.
• Receptive to criticism and feedback from your team to improve the operation.
• High degree of integrity and self-discipline
• Strong physical stamina: ability to lift heavy luggage (up to 70lbs).
• Monitoring/assessing performance of yourself, to make improvements or take corrective action.
• Good communication and interpersonal skills.
• Previous experience in customer service, hospitality, or baggage handling a plus.

QUALIFICATIONS

• Computer and Smart Phone proficient
• Cash control experience preferred
• General knowledge of vended service products preferred
• Must be at least 18 years of age
• Excellent customer service and verbal communication skills

CERTIFICATIONS/LICENSES

• Ability to acquire and maintain a BOS Airport Security badge with a Customs seal

PHYSICIAL REQUIREMENTS

• Lift and/or carry 50 lbs
• Push/Pull 75 - 100 lbs
• Walk and stand for duration of shift
• Work in seasonal weather conditions out of doors

Experience

• Previous experience in customer service, hospitality, or baggage handling a plus
• Cash control experience
• General knowledge of vended service products

Licenses & Certifications

• Airport Badge

Skills

• Cleaning
• Customer Service
• Communication
• Computer
• Time Management
• Flexibility
• Collaboration

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group

• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Self-Starter: Inspired to perform without outside help

• Goal Completion: Inspired to perform well by the completion of tasks

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.