Principal Experience Researcher

Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider, we call this Life Is On.

We are driving digital transformation by integrating the most advanced energy and automation technologies. We connect products, control platforms, software, and services throughout the lifecycle of our customers' activities to the cloud for integrated management of residential housing, commercial buildings, data centres, infrastructures, and industry.

Schneider Electric is seeking a design professional with expertise in user experience design research. This individual will report to the digital design director of North America within the global design organization. The team is fast growing and want to do so healthily. Our mission to oversee digital design across Schneider Electric, infuse design culture into the company, and scale these efforts through systems and collaboration. We create consistent, enjoyable, and memorable experiences with meaningful outcomes around sustainability, decarbonization, and optimizing the switch renewable energy. This is design work with a purpose.

This role will be responsible for discovering and deeply understanding the future of Schneider Electric's digital energy and asset optimization software and services. The Principal Experience Researcher will collaborate with other user experience design professionals, product owners, developers, and data scientists, to discover unmet user needs and future product opportunities. This individual will define and execute research strategies with customers and product users across the customer journey. They will inform digital experience and service opportunities and the priority of competing business interests. This role requires consistently keeping the user at the core of decision making within Schneider Electric's complex ecosystem. Successful candidates will have a robust toolset to coalesce stakeholders, structure appropriate methods, and champion external perspectives in both exploratory and evaluative research.

For this U.S. based position, the expected compensation range is $155, 000 - $179, 000 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

Your mission:
User-centered design. Apply different tools and methodologies required for the problem, timing, and context. Be transparent and mentor colleagues across stages of the design process.

Exploration and curiosity. Prepare and lead research efforts aligning teams and converging on a common product and service vision. Include others and motivate with curiosity, a constant interest to learn, and default to doing.

Culture and advocacy. Be a representative of design and user advocate within Schneider Electric. Promote our digital ecosystem, strengthen the brand, and form a unified experience.

Systems thinking. Expand and adjust perspectives to understand the problem space. Empathize with users and colleagues and appreciate a diversity of inputs.

Data driven. Know how to use and analyze qualitative and quantitative data in decision making. Design interactions that empower users with information and collect data as a natural part of the experience.

This job is for you:

• > 12 years of experience as a designer
• Bachelor's degree in a design field, human-computer interaction, fine arts, or equivalent experience.
• Examples of regular collaboration across business functions.
• Strong research portfolio that demonstrates user-centered design approach & process, systems thinking, emphatic storytelling, and delivered user & business insights.
• Experience creating design research plans, executing, synthesizing, and communicating findings in relation to desired business outcomes and experience quality.
• Demonstrated abilities in interviewing, on-site ethnography, and activity-based methods such as content mapping, card sorting, and prototype feedback.
• Exceptional abilities to communicate complex information in written, visual, and verbal forms.
• Customer-facing experience facilitating workshops with subject matter experts and business leaders.
• Flexibility and comfort with ambiguity, ill-defined problem spaces, and highly complex domains & organizations.
• Fluent written and spoken English.

...and even better:

• Master's degree in human-computer interaction, psychology, design strategy.
• Experience working with enterprise or industrial software products.
• Familiarity with Figma & Figjam, Dovetail, Maze design tools.
• Documenting best practices, building research playbooks, and mentoring others.
• Engagement in design communities and building design culture.
• Parlez-vous Français?

What to expect

• Full time position.
• 10-15% travel opportunity.
• Location: North America, Nashville, TN or Boston/Andover, MA.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.