Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

This position requires the ability to work in the Salem, MA offices.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.

Essential Duties and Responsibilities include the following, however other duties may be assigned based on business need:

• A key point of contact for commercial customers for service and support for lending and deposit related needs. Collaborate with Lender to obtain, track and prepare all required pre-closing documentation for new loans, modifications & extensions, and monitor post- closing document exceptions pursuant to policy. Complete tasks in a manner to ensure compliance with key regulations ( i.e., CIP, BSA, Flood, Reg B) and bank policies and procedures.
• Acts as primary service contact for assigned portfolio’s commercial lending and deposit needs, as well as basic cash management servicing for some of the Bank’s largest, most complex and most profitable clients.
• Supports lenders with largest and most sophisticated client bases
• Provides superior client service as related to business loan and deposit services, taking ownership of client needs, problems, and requests, following through to ensure timely and accurate resolution. Performs account maintenance and research as needed.
• Monitors daily NSF funds reports, obtains necessary approvals and communicates to customers as appropriate
• Works with customers and lenders to obtain appropriate documentation to open and maintain required deposit account relationships, to include (but not limited to) applicable information related to CIP, corporate structure, resolutions, signers, beneficial interests, etc.
• Identifies, monitors and tracks missing documentation. Follows up with appropriate individuals to ensure documents are received as required.
• Performs preliminary loan closing requirements such as flood certifications, credit reports, residential appraisals, environmental reports, UCC searches or other reports as needed. Works with attorneys, insurance companies or other agencies as appropriate.
• Supports the commercial loan officers in the loan documentation process, ensuring that necessary documents have been collected throughout the pre-closing process.
• Prepares all loan set up forms in coordination with the Loan Operations staff.
• Ensures the effective coordination of the commercial loan closing process with Loan Operations, verifying accuracy of notes with facility report and commitment letter.
• Performs initial review of signed loan documents and any necessary additional information required by Loan Services for boarding and submit completed package for final review and boarding.
• In the absence of an attorney, prepares all relevant loan documentation necessary to close a new commercial loan or modification/ amendment.
• Acts as the primary contact person between the lender and loan services and is relied upon to answer any questions which may arise concerning loan documentation, collateral and payment structure.
• Creates, maintains and updates loan documentation. Responsible to create and maintain accurate loan files that can be relied upon to provide evidence to any audit, legal or regulatory request.
• Verifies that all third-party invoices have been obtained and that fees and charges are correct.
• Coordinates all loan advances/disbursements; ensures all required documentation has been received and all transactions coordinated effectively with the Loan Operations staff.
• Demonstrates, develops, and shares knowledge and understanding of business deposit products and other applicable banking services to provide accurate information to prospects and customers and better identify and respond to opportunities to cross sell.
• Mentors junior members of the team and acts as training resource.
• Acts in a supervisory capacity and may be called upon to exercise discretion and make decisions in the absence of the manager.
• Meets with clients in person or at community/business development events as requested.
• Prepares and organizes required reports, correspondence, memos and other necessary documentation within the timeframe required. Projects and maintains a professional image in the market place.
• Demonstrates compliance with banking business laws and regulations as defined in company policies and procedures pertinent to the position.
• Completes special projects as directed, and assumes additional responsibilities as requested.
• Regular in-office attendance is an essential element of this position.

Managerial/Leadership Responsibilities:

Mentors, trains and supervises department staff. May be called upon to exercise discretion and make decisions related to clients and staff.

Education and/or Experience:

Minimum of high school diploma or GED, Bachelor’s degree preferred. Demonstrated capability and familiarity with Microsoft is required. Minimum of seven years banking experience preferred. Prior customer service experience and/or work in a legal setting is a strong plus.

Working knowledge of commercial lending and banking practices and products. Strong understanding and experience with commercial loan documentation, effective communication and service skills and demonstrate a high sense of urgency. Must be technically proficient with Microsoft Office tools and have experience with loan origination systems (LOS) and document preparation system a plus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk and sit. Specific vision abilities required by this job include close vision.

Benefits/Incentives: Health Insurance, Dental, Vision, Flexible Spending Account, Health Savings Account, 401k Matching, Tuition Reimbursement, Employee Referral Program, Summer Family Outing, Annual Holiday Reception and more

Salary Range: $75, 000 - $90, 000

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future.

Ready to apply? If this job sounds like a fit for you, then click on Apply/Apply Now in this posting. We look forward to talking with you.

Qualified candidates may also submit a resume and application online at salemfive.com/careers or mail your resume to Human Resources, 210 Essex Street, Salem, MA 01970.

No unsolicited resumes accepted from agencies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.