The individual will facilitate operations and sales classes for our Branch and Call Center staff. The ideal candidate would have a passion for learning and development and its role in the workplace as well as the ability to conduct training for employees in a clear, positive, and energetic manner.

Responsibilities

• Facilitation of Retail Learning & Development classes by guiding participants through Rockland Trust procedures
• Facilitate training on Rockland Trust customer service standards and sales philosophy
• Prepare virtual and in person classrooms for incoming participants
• Prepare all training materials needed for each class
• Make recommendations to the Training Managers regarding updates and new ideas to classroom training content
• Ability to facilitate both virtual and in person classes at various locations throughout the Rockland Trust footprint
• Evaluate employees’ skills and performance quality
• Assist the Retail Learning & Development Training Team with administrative tasks and projects as needed

Qualifications

• Ideal candidate will possess training experience or relevant banking experience
• Confidence in delivering engaging presentations to audiences of various sizes and experience
• Strong commitment to customer service
• Effective interpersonal, verbal, and written communication skills
• Ability to lead groups through discussions and practice activities while providing professional feedback
• Ability to motivate others by maintaining a high level of energy and patience with a positive outlook
• Ability to work in a fast-paced environment
• Demonstrates a focused, organized, systematic approach to accomplishing tasks and goals
• Sound computer and technology skills, including Microsoft office suite and workplace video conferencing software.
• Strong interpersonal skills to work with trainees and internal team members
• Ability to travel to multiple training locations throughout the Rockland Trust footprint

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.