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Time Type:

Part time

Department:

Optical

All Locations:

20 Maverick Square – Cradock Building

Position Summary:

The Optical Technician is responsible for various tasks for patient’s aged 2-100, for the maintenance and control of supplies and equipment, and for assigned clerical activities. An Optometrist or Optician supervises the Optical Technician.

Essential Duties:

• Manage inventory scanning and tagging of all frames
• Process and track Mass Health orders to ensure timely pick up by patients

• Assists patients with their selection of frames and pick-up deliveries

• Assists with entering orders/scripts into MVE

• Keeps Dispensary and work areas neat and stocked with a variety of frame designs

• Interacts with patients and other staff in a professional and respectful manner, which reflects the needs and concerns of the individual. Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.

• Effectively communicates with patients/customers regarding wait time and/or delays

• Communicates charges to for frames and lens to patients and to the registration staff.

• Works with the Optician and Optometrist in the selection of frames

• Answers telephones, and calls patients as needed.

• Reports delays in supply orders, safety and equipment problems, and malfunctioning or missing equipment.

Education:

High School Diploma or G.E.D

Experience:

At least 1 year in an eye glass lab or dispensary.

Skills/ Abilities:

• Demonstrates ability to communicate effectively both in writing and verbally.
• Customer service skills.
• Familiarity with use of personal computer in a Windows environment preferred.

Additional Skills:

Bilingual skills preferred. English/Spanish

PART TIME ROLE

Schedule: 18 hours a week- Flexible

Starting hourly rate: $22.00 up to $33.00 based on experience.