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Time Type:

Full time

Department:

South End Washington Primary Care

All Locations:

1601 Washington Street, 400 Shawmut Avenue

Position Summary:

The Medical Assistant II builds on the responsibilities of the Medical Assistant I by providing exceptional customer service and high-quality support to patients and the healthcare team. This role involves working collaboratively across the health center as part of a multidisciplinary team. The MA II demonstrates leadership, initiative, and a commitment to improving the medical assistant role. They will partner with departmental leadership to support new initiatives and achieve departmental goals.

Essential Duties and Responsibilities:

• Clinical Preparation and Support: Ensure all test results, instruments, and supplies are ready per department protocol; assist providers and communicate effectively throughout patient sessions.
• Perform Clinical Tasks: Accurately measure vital signs, conduct EKGs, spirometry, and other point-of-care tests, and follow proper sterilization protocols for instruments.
• Manage Patient Flow: Coordinate efficient patient flow by rooming patients, obtaining chief complaints, and supporting overall care delivery; assist with patient ambulation, transfers, and personal care needs.
• Documentation and Communication: Complete documentation promptly using the electronic medical record (Epic), interact professionally with patients and staff, and handle phone calls, appointment scheduling, and clinical paperwork.
• Leadership and Team Support: Foster teamwork, assist with staffing assignments, mentor and train new medical assistants, and collaborate with leadership to implement new initiatives and solve patient care scenarios.
• Maintain Workspace and Safety: Stock and clean exam rooms, ensure supplies are up-to-date, report equipment issues, and adhere to environmental safety and infection control procedures.

Qualifications and requirements:

Education:

• High School Diploma or GED.
• Graduation from a Certified Medical Assistant Program.

Experience:

• One year of experience as a Medical Assistant and one year of experience in Customer Service preferred.

Skills/Abilities:

• Excellent oral, listening, and written communication skills.
• Bilingual skills preferred (English/Spanish)

Licensure and Certification Requirements:

• BLS Certification Required
• Medical Assistant Certification Required

Benefits:

• Health Coverage: Comprehensive medical, dental, and vision coverage.
• Financial Benefis: Life and disability insurance, 401(k) retirement plan with company match, and flexible spending & transportation accounts
• Work-life Balance: Paid holidays, vacation days, sick leave, and personal time off
• Professional Growth: Tuition reimbursement and generous staff development benefits to support your career advancement.
• Additional Perks: Excellent malpractice coverage, pet insurance, and various other benefits to support your overall well-being

Pay

Starting at $24.15 up to $36.22 depending on experience