Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:

Full time

Department:

Education & Training Institute

All Locations:

151 Orleans Street

Position Summary:

The Training Manager is responsible for the day-to-day operations of the Education and Training Institute (ETI) including management and coordination of all ETI efforts, from New Staff Orientation, tuition reimbursement, and tracking and management of all mandatory training, with the opportunity to create online training modules. The Manager will also supervise ETI’s Student Coordinator who oversees all student placement with NeighborHealth. The Manager will report to the Director of Workforce Development and work closely with the Director to help influence the direction of ETI and its overall initiatives.

Job Requirements:

• Manage the Learning Management System (Workday Learning), which includes the tracking of all mandatory training compliance rates, assigning training, and creating ad hoc training for various Departments.
• Prepare data reports and summaries from LMS as required to inform planning.
• Assist ETI Director with the planning and development of the education and training program calendar, program materials, and scheduling.
• Assist with program outreach, marketing, and evaluation of all ETI-sponsored programming.
• Work with local organizations to offer staff and community programming, including English classes.
• Coordinate all necessary logistics for programs with outside agencies/partners.
• Administer NeighborHealth’s Tuition Reimbursement benefit. Manage all appropriate staff development and tuition reimbursement data through Workday. Work closely with Accounts Payable and Payroll to ensure timely reimbursements.
• Assist with NeighborHealth’s CPR Certification training program as needed.
• Supervise ETI’s Student Coordinator, which includes the assignment of and monitoring of ETI projects.
• Responsible for oversight and logistics of New Staff Orientation, including scheduling, assigning required training, and evaluation.
• As necessary, create required training using learning software Articulate 360, and track completion rates in Workday Learning.
• Working with the Compliance Dept, track and report on all Joint Commission-required staff training.
• Assist as needed with bookings of ETI conference rooms.

EDUCATION: Bachelor’s level or equivalent related work experience preferred.

EXPERIENCE: Three to five years of customer service and administrative experience preferred. Advanced computer skills, including in database reporting, PowerPoint, Excel, Outlook, and other MS applications.

SKILLS/ABILITIES: Strong organizational and interpersonal skills, which are necessary to support successful interactions at all levels of staff. The ability to think creatively and independently to solve problems.

SALARY: Starting at $79, 040, and up to $122, 720 based on experience

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@ NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.