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Time Type:

Full time

Department:

WIC

All Locations:

250 Sumner Street

Position Summary:

The Community Coordinator ensures that a wide range of outreach activities/collaboration with health and human service agencies and community agencies are conducted. Develops and maintains community liaison; builds and maintains coordinated referral network and collaborative, working relationships between community agencies and organizations and East Boston WIC.

Key Responsibilities:

Outreach & Networking:

• Complete a minimum of 60 activities per quarter.
• Continuously make efforts to contact new groups and organizations, and provide existing organizations with updated eligibility information.
• Visit and follow up with contacts regularly.
• Develop and maintain community liaison relationships with health and human services providers and advocacy organizations within the local service area.
• Build an active, coordinated referral network and foster a collaborative working relationship between community agencies, groups, and the WIC program.
• Provide WIC program education and outreach materials to local agencies and advocacy groups.
• Represent WIC at community health fairs, workshops, and other public forums.

Administrative Tasks:

• Submit weekly schedule of planned activities.
• Update resource bulletin board with current information.
• Collaborate with care coordinators at NeighborHealth and agency partners.
• Maintain the Massachusetts WIC Community Network Database with community contacts made and outreach activities conducted within the service area.
• Enter activities in the database monthly and document details in the ‘Comment Section’.

Quality & Customer Service:

• Ensure a well-rounded variety of outreach activities, including provider visits, presentations, informal sessions to highlight WIC, health fairs, events, material drop-offs, and meeting attendance.
• Interact with patients and other staff in a professional and respectful manner, reflecting the needs and concerns of individuals.
• Consistently provide excellent customer service, making patients feel welcome and valued.

Qualifications:

Education:

• Minimum: High School Diploma.
• Associate’s Degree preferred.

Experience:

• 2 years of experience in community work or health and human services is desirable.
• Knowledge of the community and neighborhoods served by EBNHC is a plus.

Skills/Abilities:

• Excellent customer service and interpersonal skills.
• Bilingual/bicultural candidates are strongly preferred.
• Ability to work independently and reliably in a fast-paced environment is strongly preferred.
• Exceptional organizational skills.
• Sensitivity to the needs of the participant population.
• A well-organized, systematic approach to work.
• Excellent communication skills.
• Availability to work a flexible schedule, including weekends and evenings, is essential.

Compensation:

• $21.51/hr to $32.26/hr, based on experience.