Job Summary
The Inside Sales Supervisor leads and supports a high-performing inside sales team focused on converting prospective customers into active Omnipod users. This role combines hands-on selling with team oversight, acting as an escalation point for customer issues while driving process improvements and operational efficiency. The supervisor collaborates cross-functionally with sales, customer operations, and external stakeholders to deliver a seamless and positive patient experience. Success in this role requires strong sales acumen, leadership capability, analytical thinking, and the ability to coach team members, optimize processes, and consistently achieve sales objectives in a fast-paced healthcare environment.
This position supervises the day-to-day operations of the Insulet Corporation Inside Sales Access teams. The position will be responsible for leading and coaching the team, resolving escalated customer contacts, managing existing and new processes, and identifying and implementing continuous improvement opportunities through data analysis and project management within the pharmacy systems.

The ideal candidate must demonstrate strong sales, customer service, computer skills, coordination, and planning abilities, and be able to work effectively in a key cross-functional role within Insulet Corporation and across external business partners. Additionally, we are seeking candidates with previous experience as a supervisor with responsibility for direct reports who have also been in a role with responsibilities focusing on Regulatory, Quality, Pharmacy, and accreditation standards.

Responsibilities

• Provides supervision - ensuring call handling and documentation meet regulatory requirements within pharmacy guidelines.
• Supervise day-to-day operations for the Inside Sales Access team, serving as the primary escalation point for any questions or issues and managing processes within the pharmacy process.
• Define, manage, and implement enhancements to processes and systems to refine the Inside Sales structure.
• Preparation of daily, weekly, monthly, and quarterly reports.
• Manages daily call and task productivity, ensuring accountability to role expectations.
• Provides coaching and feedback in accordance with department and company goals.
• Manages Inside Sales Access quality program, conducting quality audits and calibration of quality scoring with the leadership team.
• Handles the most complex Customer complaints, escalations, and/or inquiries.
• Ensures adherence to Regulatory, Quality, Pharmacy, and accreditation standards.
• Reviews financial targets and is responsible for working with Sr Inside Sales Leadership to assist with meeting or exceeding goals and ensuring operating and expense commitments are met within Service Level Agreements.
• Participates in special projects and performs other duties as assigned.
• Performs other duties as assigned.

Education and Experience:

Minimum Requirements:

• Associates' degree

• 2 + years of experience in an inside sale or contact center environment;

Preferred Qualifications:

• Experience as a supervisor with responsibility for direct reports
• Expert knowledge of Diabetes and Insulin Pumps
• Experience with the Salesforce system

Skills and Competencies:

• Experience with coaching colleagues in a team environment to improve selling and technical skills .

• Continuously shows clear leadership and "can do" attitude.

• Demonstrates strong selling skills & objection handling - ability to genuinely relate to customers - understand their requirements, needs, concerns and address those appropriately leading to positive business outcomes.

• Strong focus on results and achievement of objectives

• Self-motivated, able to assume responsibility and work autonomously in a professional manner.

• Highly developed sense of integrity.

• Demonstrated strong decision-making, organizational and prioritization skills.

• Energetic, motivated, positive, and passionate .

• Flexibility in hours.

• Works well both independently and within a team environment.

• Solid analytical and technical skills

Physical Requirements (if applicable):

• The ability to work overtime to meet business objectives is required.

• Requires sitting and standing associated with a normal office environment.

• Manual dexterity is needed for using a computer keyboard.

• Minimal business travel as needed.

If you're ready to be a part of a company that's changing the future of diabetes care, we want to hear from you. Join us at Insulet Corporation, where your talent will make a real difference in people's lives.

Remote/Flexible: (no days required to be onsite) This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired)

Additional Information:
Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $56, 300.00 - $84, 425.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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