Key Responsibilities

• Lead and manage the North American team, ensuring effective oversight of all Benefits operations programs.
• Ensure the team meets deliverables and deadlines using the company’s ticketing/task tools, maintaining high standards of operational execution.
• Liaison with the Global Benefits subject matter experts on new program rollouts, changes/updates to programs, and support on any operational tasks.
• Handle and resolve escalations, providing support and guidance to team members.
• Foster strong collaboration with the Total Rewards Business Partner (TRBP) responsible for the business unit, as well as with global stakeholders.
• Drive continuous improvement leverage artificial intelligence and other technologies to streamline operations and improve overall efficiency.
• Oversee vendor reconciliation and invoice payments for the region, ensuring compliance with SLAs in collaboration with the Global Benefit teams.
• Contribute to the successful rollout of large-scale benefit programs and other key initiatives.
• Drive a focus on data quality and look for improvement opportunities.
• Collaborate closely with the Service Delivery Management (SDM) team to identify opportunities for operational improvements and align on program governance.
• Develop and mentor team members, fostering a culture of continuous learning and professional growth.

Key Qualifications

Minimum Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree preferred.
• Minimum of five-to-eight years of experience in benefits management, with a preference of three (3) years in a multi-country role.
• Extensive experience in operations and share capability center models.
• Strong project management and working in cross-functional teams.
• Excellent analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
• Extensive knowledge of Compensation strategies, theories, best practices, and regulations

Preferred Requirements

• Certification in benefits (e.g., CEBS) is a plus.

Skills Needed

• Ability to lead and manage a team effectively, providing direction and support.
• Excellent project management skills, with the ability to manage multiple projects simultaneously.
• Ability to work independently and as part of a team.
• Excellent analytical skills and attention to detail.
• Strong communication and presentation skills.
• Cultural awareness and the ability to work effectively in a global environment.
• Proficiency in data analysis and reporting tools.

Additional Information

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• Work Environment/Requirements: Indicate if the company provides visa sponsorship for international candidates, if applicable

ADDENDUM: (if applicable)

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