Key Responsibilities

• Serve as the Subject Matter Expert on benefit program procedures and processes in being the bridge between vendors and IT Solutions.
• Define business requirements and support functional design efforts for development requests.
• Develop and maintain strong relationships with benefit vendors to ensure seamless integration and service delivery.
• Oversee production support scope in working on the program administration.
• Coordinate business testing efforts in IT Solutions and follow the development lifecycle
• Support the day-to-date process execution on benefit programs.
• Identify opportunities for process improvements and automation within benefit program administration.
• Coordinate reporting requests of internal/external stakeholders on benefit program data

Key Qualifications

Minimum Requirements

• 3+ years of benefits experience
• 2+ years of business analyst, data analyst or similar role experience
• Experience in defining requirements and using data to draw business insights
• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Strong proficiency in Excel.
• Excellent organizational and time management skills.
• Strong investigative, analytical skills
• Exceptional communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Languages: Fluent in English (additional languages are a plus).

Cultural Awareness: Demonstrated understanding of working in diverse cultural environments.

Preferred Requirements

• N/A